Experience Summary
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14 Years of work experience
XXX Technical Support
XXX, Technical Support
XXX, Helpdesk
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Education
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Bachelor of Science in Information Technology June 2003 – April 2006
XXX XXX
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Interview Assessment Notes
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1. In his current position as a helpdesk support specialist for XXX, he manages all data and system-related issues, such as computer and application concerns, enterprise network troubleshooting, PC hardware and software, monitoring internet banking, and documents all reported cases via phone, email, and chat. He has experience in the banking industry. He is an IT supporter at Level 1. He is a member of the team that includes 5 IT support and 4 senior helpdesk. They cover the XXX,XXX, XXX,XXX, XXX, XXX, and XXX. More than 100,000 end users are served by them, and they offer chat, email, and phone assistance.
2. Expert in hardware, software, IT supporting and can handles problems with the clients
3. has worked as a Technical Support Representative for aXXX business in the XXX in the past. They handle inbound, outbound, and ticketing system calls. They help their consumers with any internet-related problems or services, including troubleshooting. SeveralXXX are included.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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