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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan
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RECRUITER SUMMARY
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Description:
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HOT SG Technical Support Specialist Level 1 and 2 Support AWS Troubleshooitng Hardware and Network $5k SGD Per Month |
Date
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28/06/2022 |
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Nationality
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Singaporean |
Residence
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Singapore
Can work anywhere in Singapore |
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Experience Summary
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He has 14 years of professional experience of working in the IT industry. He currently works as the Technical Support Specialist for X and previously as Workplace Support/Scheduling Lead for X. |
Education
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Diploma in Media Studies and Managment
X
BA in Mass Communications with Business
X |
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Motives & Seeking
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He got interested with the role and similar with his current job. He is open into leading a team and is open to work for any sized companies and is open to any types of industries. |
Languages
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English- Fluent |
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Recent / Current Salary
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$5,200k HKD
+once a year bonus depending on the company's performance
+Health Insurance
+Dental Insurance
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Expected Salary
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Negotiable:
$7k SGD
+Bonuses
+Health Insurace |
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Notice
Period
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One month notice. |
Interview Availability
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Requires a few days notice |
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Interview Assessment Notes
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- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He is working as a technical support specialist he wasn't actually an IT person or graduate and he got his way into the IT industry when he started working in 2015 and he was part of their APAC team and was handling chats, calls and handling all the video conferencing and did incident management and did track and record the progress of the tickets and moved on to Genpact and was still in the IT industry and he was reviewing the applications depending on the privacy policy of Facebook and create a policy and present it to the clients/stakeholders. He then moved to Wipro and worked there for 2 years and left because the project ended, and his responsibility was more on the technical side and support the company's products. He was also the main contact for the APAC team.
- What skill(s) / experience would you self-describe as strongest and specialist in?
He has a long history of proven skills in providing customer service support most especially on the technical side and providing quality assurance.
- He also data warehouses and if they encounter any issues that's when they come in and does the investigation and troubleshooting and uses various tools to fix the problems.
- He has a strong experience in providing Level 1 and Level Support on Applications and has been exposed with both of it, most of the problems that could arise from the end-users are being escalated to him and he provides the necessary trouble shooting of the issues.
5. He has experience in using Jira and Confluence and has used it with numerous projects that he has worked on before. He also has a basic knowledge with AWS Cloud and Google Cloud |
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment
907, Silvercord Tower 2, Tsim Sha Tsui, Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.
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