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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He has a diverse professional background that spans multiple industries. His career began in the Japanese army, where he served as an officer for five years, leading a unit of 30 to 50 members. During his time in the military, he also took on the role of an intelligence officer, analyzing opponents’ capabilities and contributing to strategic planning. Due to personal and family reasons, he transitioned out of the army and joined Amazon Japan as a safety coordinator, a role that bore some similarities to his previous responsibilities. However, another family decision led him to relocate to Serbia, where he shifted to freelance work. Currently, he is employed at a foreign trading company as a Japanese Experience Officer. In this role, he handles a wide range of responsibilities, from trading and account verification to payment verification, ensuring smooth operations for Japanese clients. With over a year and a half of experience in this position, he remains committed to providing excellent support and problem-solving expertise.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skill lies in identifying the core issue or root cause of a problem, a capability he honed during his time in the Japanese army. In that role, he was often given minimal instructions from his commanding officers, requiring him to anticipate their expectations and analyze situations critically. This skill has proven invaluable in his current career, where clients frequently provide limited information during initial interactions. He has developed a keen ability to assess situations, ask the right questions, and extract essential details to effectively address concerns. His problem-solving mindset allows him to navigate complex issues, whether in military strategy, safety coordination, or his current work in trading and account verification. This analytical approach ensures that he not only resolves immediate problems but also identifies underlying factors to prevent future occurrences.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
He has extensive experience in handling trading-related technical support and client inquiries, particularly in the use of MetaTrader 5 (MT5) and other trading platforms. His role involves professionally assisting Japanese clients with various aspects of Forex and cryptocurrency trading, ensuring seamless user experience and technical efficiency.
His expertise can be categorized into two main areas. The first is soft issues, which include account verification, payment verification, and general trading-related inquiries. Clients often seek guidance on investment decisions, risk management, and trade execution. While he does not provide financial advice, he ensures that they fully understand platform functionalities and trading processes.
The second area of expertise is technical issues, specifically related to trading platform support and troubleshooting. Many client inquiries involve login difficulties, platform freezing, or unexpected crashes. In such cases, he performs a thorough investigation using MetaTrader Manager to analyze logs and identify potential causes. He checks credentials, system compatibility, and device specifications to determine whether the issue stems from user error, platform limitations, or software incompatibility.
Additionally, he manages multiple tasks simultaneously, such as conducting due diligence, performing translations, and maintaining communication with clients and internal departments. He utilizes various tools, including CRM systems, MT5 Manager, MT4 Manager, Power BI, and Microsoft 365, to track and resolve customer concerns efficiently. His ability to quickly assess situations, confirm issues objectively, and build strong client relationships ensures high levels of customer satisfaction while meeting SLA and KPI targets.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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