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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT UAE/IND IT Infrastructure, MS Office, Adobe Troubleshooting, Yardy SSO logins, Workday system, Opt Admin, Power BI, ITSM, IT Support Leader, $Negotiable 

Date

  21 / 01 / 2025

Nationality

Indian

Residence

India
Open to relocate

Experience Summary

Has over +8  years of experience within Technical support ,Service desk and Product management operation.

Current & Previous Employers and jobs include:
IT Support Lead at XXXX
Service Desk Manager at XXXX
Service Desk Team Lead at XXXX
Service Support Representative at XXXX
Technical Support Associate at XXXX

Education

Bachelor of Business Administration
 

Motives & Seeking

She is actively looking a job because she recently left her job due to personal and family break and now she is open for ServiceDesk position, IT , Helpdesk, Technical Support.

 Languages

English – Fluent
Hindi - Native

Recent / Current Salary

$13 LPA

$Negotiable 

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She has 8 years of experience in technical support, service desk, and product management operations, providing both technical support and managing operations for various clients. Her experience includes handling support for users in different locations, as well as internal support for users within the same company. She started as a technical support associate, assisting with day-to-day issues like application troubleshooting, access requests, installations, licensing, and configuration. She also has hands-on experience with user account management, working with databases and ensuring access compliance. Over time, he advanced to team lead and manager roles, overseeing client service delivery, maintaining service level agreements, and ensuring timely and accurate responses to user requests.
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   Her strongest technical expertise lies in ServiceNow, an application she has used for over six to eight years, making it his most experienced tool. However, this does not mean she lacks proficiency in other areas. She also has strong experience with MS Office, particularly in reporting. Even as an associate, he was keenly interested in reporting and collaborated with team leaders to create reports in ServiceNow, exporting them into Excel. She ensured these reports were set up to be sent out daily and on time.
    

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   She has experience with various applications, including MS Office, Adobe Troubleshooting, Yardy SSO logins, and Opt administration. Additionally, he possesses troubleshooting skills with Power BI, Workday, and ITSM. She has a basic understanding of troubleshooting, having performed essential steps to assess issues remotely. While she has not had extensive experience with coding or advanced troubleshooting tools, she is eager to learn if those skills are required for the role.
    

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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