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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT UAE IT Infrastructure, SAP, Microsoft Azure, AWS, Departure Control Systems, Incident management, Service request, Change request, Problem management, Major Incident Management, $Negotiable

Date

  31 / 12 / 2024

Nationality

Sri Lankan

Residence

Sri Lanka
Open to relocate 

Experience Summary

Has over 6 years of experience in IT Service Management (ITSM) 

Current & Previous Employers and jobs include:
Major incident Management at XXXX
Specialist – Critical Incident and Process management at XXXX
Consultant – Client Services & Support at XXXX
Trainee /intern at XXXX
Para-legal associate at XXXX
Software support engineer at XXXX
 

Education

AZ-900: Microsoft Azure Fundamentals

Motives & Seeking

He is actively looking a job because his current company needs to relocate. Open for any opportunities relevant to his experience

 Languages

English – Fluent

 

Recent / Current Salary

$600k SLR Annually
+Benefits
 

Expected Salary

$Negotiable

Notice

Period

I2 Months

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has over six years of experience in IT Service Management (ITSM), starting with basic networking tasks during his internship. He progressed to an Application Support Engineer role, focusing on SQL databases and resolving customer issues in financial transactions and registrations. Later, he joined a UK-based company, handling IT solutions, customer onboarding, training, and ensuring service contract compliance. In his most recent role in the SAP and Microsoft department, he managed client escalations, onboarding, and operations in Sri Lanka. 

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His experience spans across various platforms, including SAP, Microsoft Azure, AWS, and Departure Control Systems for airports. His expertise also spans in system management, IT operations, and customer support, with a proven track record in maintaining client relationships and delivering solutions. He excels under pressure and has strong problem-solving skills, which are key to his role in managing IT service operations. His experience includes handling incident, service request, change request, and problem management, with a focus on resolving complex issues effectively.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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