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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT UAE IT Infrastructure, Networking, DNS, DHCP, Outlook, Printer, Software & Hardware, IT Field Engineer, $8k AED Per month

Date

  06 / 01 / 2025

Nationality

Sudanese

Residence

Dubai, UAE

Experience Summary

Has over +8 years of experience in providing technical support and troubleshooting services.

Current & Previous Employers and jobs include:
IT Field Engineer at XXXX
IT Support Engineer at XXXX
IT Support Specialist at XXXX
 

Education

Diploma in Information Technology at XXXX University of Science and Technology

Motives & Seeking

He is actively looking a job for career development and to advance his career. Open for any IT support related roles.

 Languages

English – Fluent
Arabic - Native

Recent / Current Salary

$15 USD per ticket

Expected Salary

$8k to $9k AED per month

Notice

Period

 Immediately Available

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has 8 years of experience providing technical support and troubleshooting services, with a strong focus on excellent customer service and effective technical solutions. His expertise includes managing network operations, resolving technical issues, and collaborating with IT teams and multiple vendors to deliver innovative solutions.
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   He has 8 years of experience providing technical support and troubleshooting services, with a strong focus on excellent customer service and effective technical solutions. His expertise includes managing network operations, resolving technical issues, and collaborating with IT teams and multiple vendors to deliver innovative solutions.
    

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He troubleshoots all IT and non-IT end-user issues, including repairing printers, laptops, and other devices. His expertise extends to installing both software and hardware, whether for network devices or BC devices. He also works in data centers, providing remote access for administrators and managing servers in racks or cabinets, as well as handling conference devices. He has around 8 years of experience in networking. He has handled issues related to Outlook and printer malfunctions, often resolving situations where users faced access denial due to firewall configurations restricting internet access. Some users also experienced DNS issues caused by misconfigurations in the firewall, DNS, or DHCP settings. He has worked in Help Desk and Technical Support roles, managing tasks at both Level 1 and Level 2, including occasional surface desk support

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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