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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT UAE IT Infrastructure, Active Directory, Office 365, Switches, IT Level 2 Engineer, $Negotiable

Date

  07 / 01 / 2025

Nationality

Indian

Residence

India
Open to relocate back in UAE

Experience Summary

Has over +5  years of experience in IT Industry.

Current & Previous Employers and jobs include:
IT Level 2 Engineer at XXXX
Application Support (Level 1) at XXXX
IT Analyst at XXXX
 

Education

Bachelor of Management Studies- XXXX

ITIL Foundation 4
Microsoft Azure Fundamentals (AZ-900)

Motives & Seeking

He is actively looking a job because he will be leaving his current company soon. Open for any IT related positions.

 Languages

English – Fluent
Hindi - Native

Recent / Current Salary

$3k AED per month

Expected Salary

$Negotiable

Notice

Period

 Immediately Available

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has five years of experience in the IT industry, providing technical support to clients through calls, emails, and chat. His expertise includes handling, prioritizing, updating, resolving, and escalating support tickets based on urgency and escalation metrics. He has experience collaborating with vendors and suppliers to meet client requirements. Also, he has worked with the IM team in account creation and has hands-on experience with Active Directory and Office 365. He holds an ITIL V4 certification and is also a district-level football player.
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   His strongest skill is FCR, focusing on resolving client issues during the initial interaction. He prioritizes delivering solutions on the first call, ensuring minimal delays. If technical limitations or access issues prevent immediate resolution, he escalates cases following the escalation matrix to level two or three teams. His goal is to address concerns effectively during the initial call, chat, or email to create a positive impact on users while contributing to the company's overall success.
    

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   When he worked at XXXX and XXXX, gaining hands-on experience with networking tools like Meraki for monitoring switches and alerts. While not a networking expert, he can handle basic L1 and L2 troubleshooting, including server issues and reboots, escalating critical problems as needed. His background spans multiple departments, including application support and identity management, showcasing his adaptability. He is open to continuous learning and new challenges.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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