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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He is currently working in Dubai, bringing a total of seven years of experience in the IT industry. He completed his B.Tech degree in Computer Science from Hindustan College in Coimbatore and went on to earn an M.Tech degree in Computer Networks from an engineering college in Chennai. His academic background has provided him with a solid foundation in network engineering and technical support.
He began his career as a Technical Support Engineer, where he worked for two years, supporting over 1,000 users with hardware and network-related issues. His responsibilities included Outlook configuration, PST file backups, printer setup, and troubleshooting a wide range of server and network concerns. Over the years, he has taken on different roles across multiple organizations, gaining diverse experience in IT support and infrastructure management.
In addition to his professional experience, he holds several certifications, including CCNS, Microsoft certification, and a Logic Monitor certification. He is also certified in training administration and has hands-on experience with various ticketing tools such as BMC Remedy, ServiceNow, and ManageEngine. With one year of UAE experience, he brings both technical expertise and international exposure to his current role.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
In addition to his professional experience, he holds several certifications, including CCNS, Microsoft certification, and a Logic Monitor certification. He is also certified in training administration and has hands-on experience with various ticketing tools such as BMC Remedy, ServiceNow, and ManageEngine.
His strongest skills lie in IT support, particularly with hardware, networks, servers, and service management. He specializes in hardware networking, server-side management, and Windows server patching. With one year of UAE experience, he brings both technical expertise and international exposure to his current role.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
The candidate has extensive experience with L2 support, where he actively manages the service desk on a daily basis. His role involves handling a high volume of user calls, logging tickets accurately, and performing initial troubleshooting to resolve issues efficiently. When necessary, he escalates more complex problems to the next level of support, ensuring a seamless workflow and minimal downtime for the users. His ability to prioritize tasks and manage multiple technical challenges simultaneously highlights his strong organizational and time-management skills.
Beyond just resolving issues, he takes a proactive approach to IT support, often identifying potential problems before they arise and implementing preventive measures. This foresight not only enhances system stability but also reflects his dedication to maintaining smooth IT operations. His clear communication and customer service skills ensure that users feel supported and informed throughout the troubleshooting process, contributing to high levels of user satisfaction.
Additionally, he holds certifications in CCNA and Microsoft Azure, which further showcase his expertise in networking and cloud technologies. These globally recognized credentials validate his technical knowledge and ability to work with advanced IT infrastructures. His continuous pursuit of learning and staying updated with the latest industry trends makes him a valuable asset to any organization, particularly in environments that require reliable and efficient technical support.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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