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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT UAE IT Infrastructure, M365 applications, Outlook, Excel, Word, Citrix, Active Directory, SharePoint, Service Desk Analyst, $7k AED

Date

  16 / 01 / 2025

Nationality

Indian
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Residence

Dubai, UAE

Experience Summary

Has over +8 years of experience in IT Field.

Current & Previous Employers and jobs include:
Service Desk Analyst at XXXX
Research Assistant at XXXX University, Lucknow
Operations Executive at XXXX

Education

M.Tech (Food Technology with Honours) from XXXX University, Lucknow, India 

B.Tech (Biotechnology) from XXXX University, Lucknow

ITIL Foundation Certificate in IT Service Management in 
ISO 27001 LEAD AUDITOR  in Microsoft Azure AZ-900
 

Motives & Seeking

She is actively looking a job for a better opportunity as she wants to relocate in UAE. Open IT Support positions.

 Languages

English – Fluent
Hindi - Native

Recent / Current Salary

$1.3K AED per month (Converted) 
 

$7k to $10k AED but negotiable

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She has over eight years of IT experience and is originally from India, now based in Dubai. For the past two years, she worked with XXXX on a project for Ericsson, initially providing global technical support to over 150 countries, including C-suite and VIP clients, achieving a 95% customer satisfaction rate. She was later promoted to Service Desk Lead, managing a team of over 20 members with a focus on incident and escalation management. Earlier, she worked as a research assistant at Integral University, handling administrative tasks for the R&D department and lab oversight. She also gained experience in IT support and operations at a startup. She completed her M.Tech from XXXX University in 2022.
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   She has strong technical skills, particularly with M365 applications, including Outlook, Excel, and Word, along with experience using Citrix, Active Directory, and SharePoint. She is a positive and adaptable professional known for her flexible attitude and enthusiasm in her work. She holds ITIL, Azure 900, and Azure 27101 Lead Auditor certifications.
    

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   She was part of an L1 technical support team, primarily handling service desk operations related to network issues. Her responsibilities involved tasks such as network flushes, network configuration, VPN management, and software troubleshooting, excluding hardware tasks. She worked with IP configurations and IP networks, gaining foundational knowledge of IP addresses and related concepts. Though her experience in networking wasn't highly detailed, she demonstrated a strong ability to learn quickly and adapt to new technical challenges.
    

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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