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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:

HOT UAE IT Infrastructure, Laptop installations, Email configurations, Printers, Access points, MDM devices, QuickBooks, Networking, DHCP, VPN, VLAN, Sr. Desktop Support Engineer, $12k AED per month

Date

08 / 01 / 2025

Nationality

Indian

Residence

Dubai, UAE

Experience Summary

Has over +11 years of experience as System Engineer, Desktop Engineer and Networking.

Current & Previous Employers and jobs include:
Sr. Desktop Support Engineer at XXXX
Desktop Support Engineer at XXXX
Desktop Support Engineer at XXXX
Desktop Support Engineer at XXXX

Education

Bachelor Degree in computer science engineer (B.Tech) from XXXX University

CCNA (640-802) – Cisco Certified Network Associate- CISCO ID: CSCO11867099
ITIL (GR671329424MA) – ITIL Foundation Certificate in IT Service Management.
Microsoft Azure Administrator AZ-104 (CCCF4F-61AIA2)

Motives & Seeking

He is actively looking a job for his career development and growth. Open for any IT related roles.

Languages

English – Fluent
Hindi - Native

Recent / Current Salary

$9k AED per month

Expected Salary

$12k to $14k AED per month

Notice

Period

Immediately Available

Interview Availability

Requires a day notice

Interview Assessment Notes

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has 11 years of experience as a System Engineer, Desktop Engineer, and in Networking. Currently, he is working as a Senior Desktop Support Engineer at a government entity in Dubai. He manages around 3500 users and handles daily tasks such as laptop installations, email configurations, and managing user access to Outlook, OneDrive, and Teams. He is also responsible for troubleshooting IT devices, including printers, access points, MDM devices, and biomedical devices. Additionally, he supports various hospital applications, including finance-related ones like QuickBooks. He manages VIP users, such as the CFO and department heads, using Ivanti as a ticketing tool, handling around 15-20 incidents and 5-10 requests per day.
What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills are in end-user support, particularly for VIP users. On a daily basis, he handles tasks such as VPN configurations and ensures their smooth operation, providing excellent support for users' needs.
Do you have the lists of key criteria’s according to the clients’ requirements?
He has experience in the networking field, where his department is responsible for IT support. His tasks include assigning static IPs to devices upon request, configuring VPNs, and managing DHCP for IPS. For any issues beyond this, tickets are assigned to the network team. In the hub room, he managed servers and firewalls, performing cable patching and assigning port numbers. These tickets are passed to the network team for VLAN configuration. Devices like printers, PCs, and biomedical devices are assigned to specific VLANs, with clear details included in the tickets to ensure correct configuration

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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