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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT UAE IT Infrastructure, IT customer support, Cybersecurity, Customer Technology Solution Specialist, Logistics Industry, $8K AED

Date

12 / 02 / 2025

Nationality

Indian 
Spouse Visa

Residence

Dubai, UAE

Experience Summary

Has over 6  years of experience in the Industry.

Current & Previous Employers and jobs include:
Customer Technology Solution Specialist at XXXX
Customer Care Strategic Accounts Representative at XXXX
Web Designer at XXXX
 

Education

MSc Cybersecurity (Thesis pending, 
University of XXXX
BSc Information Technology
XXXX College, XXXX University

CompTIA Security+ (In Progress)
Dangerous Goods Training
QDM Training
Advanced Written Communication
CCSP Java

Motives & Seeking

She is actively looking a job because she wants to gain better company and for her career development. Open for Cybersecurity,  and IT pre sales. 

 Languages

English – Fluent
Hindi - Native

Recent / Current Salary

$55k INR per month

$8k AED per month

Notice

Period

Immediately Available
 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She has over six years of industry experience, primarily in India, with all her professional roles based there. She worked at XXXX, a logistics company, handling three different roles over six years. In her most recent role as a Technical Solutions Specialist, she provided solutions tailored to customer requirements. This involved understanding client needs, offering the necessary tools and assistance, and training them in automation processes to ensure smooth implementation.
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   She has six years of experience in customer relations and has consistently worked in customer-facing roles. Her last position involved fieldwork, where she visited clients to understand their needs and requirements. Through this experience, she developed an interest in cybersecurity and plans to pursue relevant certifications in the future, once financially feasible. Her expertise lies in IT customer support, process optimization, and IT presales. Additionally, she has a strong background in IT services. Having recently completed a master's in cybersecurity, she is now seeking opportunities in the field as a fresher, eager to explore and gain hands-on experience.

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   She spent the first two years handling IT support calls, providing technical assistance as needed. Midway through this period, her role shifted from direct IT support to managing key XXXX clients, ensuring their services were maintained while also assisting with technical issues when required. In her third role, she focused entirely on technical support, overseeing assigned clients and territories. She guided clients through automation challenges, provided technical solutions, recommended tools, conducted training sessions, and handled troubleshooting. Overall, her experience spans IT support and customer service, demonstrating expertise in both technical assistance and client management.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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