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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT UAE IT Infrastructure, Ticketing systems, ITSM, ServiceDesk, VPN, Fortinet, IT Support Engineer, $7.5k AED

Date

  17 / 12 / 2024

Nationality

Indian
Employment Visa

Residence

Abu Dhabi, UAE 

Experience Summary

Has over +11 years of experience in IT Field.

Current & Previous Employers and jobs include:
IT Support Engineer at XXXX
Desktop Support Engineer at XXXX
IT Support Engineer at XXXX
IT Support Assistant Cum Instructor at XXXX
 

Education

Master Of Computer Science – University of XXXX

Bachelor of computer Science – University of XXXX

Motives & Seeking

He is actively looking a job for career improvement and family financial stability. 

 Languages

English – Fluent
Hindi – Native

Recent / Current Salary

$6.5k AED
 

Expected Salary

$7.5k AED per month

Notice

Period

25 days 

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He has over 11 years of experience in the IT field, with a master’s and bachelor’s degree earned in India, and seven years of IT support experience in the UAE. He has contributed to projects for AGT, the Department of Health in Abu Dhabi, the Ministry of Education, and the ESC project. Currently seeking opportunities as an IT Support Engineer in the UAE, his short-term goal is to grow his skills within a reputed company, while his long-term aim is to achieve a responsible leadership role. 
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   He is a team player and self-motivated professional, he is working to overcome his tendency to trust others too easily. His strongest skills on the technical side, particularly in end-user support. He efficiently handles daily routines involving end-user interactions, troubleshooting, and resolving issues seamlessly. 
    

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He has prior experience in troubleshooting end users issues by using ticketing systems such as ITSM tools like ServiceDesk Plus, he ensures smooth issue resolution and other various tools, including ADSM, and understands how to prioritize and resolve requests from users whether remotely or on-site when necessary. He also handling network operations across three organizations. His responsibilities include on-site basic troubleshooting for network issues, such as checking routers, switches, cable connections, port configurations, and IP status. If the issue persists, he escalates it to the network team and coordinates remotely to ensure quick resolution. He also supporting VPN to client System including Pulse Secure, and Fortinet Client VPN. Previously, he worked on a three-month contract in a warehouse role at XXXX in Jebel Ali, overseeing operations related to production, quality, and logistics. After completing the contract, he pursued a more permanent position, leading to his current role.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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