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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT UAE IT Infrastructure, Ticketing, Networking, IP Addresses, Networking systems, Printers Scanners, Technical Support Associate, $Negotiable

Date

  08 / 01 / 2025

Nationality

Indian

Residence

India
Open to relocate

Experience Summary

Has over +3 years of experience in Customer Service and Technical Support.

Current & Previous Employers and jobs include:
Technical Support Associate (CSBA T2) at XXXX
Technical Support Analyst at XXXX
System Engineer at XXXX

Education

Bachelor of commerce (BCOM) from XXXX

XXXX

Motives & Seeking

He is actively looking a job because he was not enjoying his current work which he was dealing with same issues unlike from his previous job and he wants now a challenging role to expand his knowledge and for career development.
 

 Languages

English – Fluent
Hindi - Native

Recent / Current Salary

$3 LPA INR 
+Benefits

Expected Salary

$Negotiable

Notice

Period

Immediately Available

Interview Availability

Requires a day notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   He is a Google Cloud Platform Certified Associate Cloud Engineer and Cloud Digital Leader with three years of experience in customer service and technical support. Currently, he works as a Technical Support Associate at XXXX, where he addresses customer issues related to account restrictions and security. Previously, at HCL, he provided technical support through various channels, resolving issues like BitLocker recovery and Outlook add-ons, often conducting remote sessions to ensure timely ticket resolution. He began his career at XXXX in Nagpur and holds a degree from XXXX University.
    

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   He has skills in both software and hardware troubleshooting. When facing hardware issues, he can open a laptop or desktop to identify whether the problem is related to the motherboard, SMPS, RAM, CMOS battery, or other peripherals. His experience covers both basic hardware and software troubleshooting. If unable to resolve a software issue independently, he leverages resources like Google, YouTube, or ChatGPT for guidance. He is familiar with troubleshooting applications such as Outlook, Teams, and Office tools like Word and Excel, using online resources to follow steps and resolve technical issues effectively.
    

3. Do you have the lists of key criteria’s according to the clients’ requirements?
   He primarily focused on computers and PC laptops, possessing a solid understanding of how networking systems work, including connecting computers and devices within a network and mapping them efficiently. He knows how to map printers and scanners within a network and can assemble devices with routers, understanding the importance of correct color codes during network connections. He is familiar with tracing and assigning IP addresses, though his hands-on experience with networking systems has been limited. 

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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