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Experience Summary
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X+ years of experience in the industry
Current & Previous Employers and jobs include:
Customer Service Technical in XXXX
Public Relations Manager at XXXX
Surveyor at XXXX
Customer service at XXXX
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Education
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Bachelor of Business & Economics (Marketing Major)
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Motives & Seeking
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He is aiming to start his own business and is particularly interested in public relations roles. This career goal reflects his desire to explore opportunities that allow him to leverage his experience in communication and relationship-building, especially in a strategic and business-oriented capacity.
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Languages
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English – Fluent
Arabic- Native
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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He is 30 years old and graduated with a marketing degree from XXXX. Currently, he works at the XXXX in Dubai in the Customer Service Happiness Division. His role primarily involves managing customer care, including handling calls related to complaints, technical issues, and inquiries about the TDRA website. Additionally, he works on ensuring that the organization complies with regulations related to telecommunication equipment registration, such as wireless Bluetooth devices, ensuring they meet the standards required in the UAE.
Before this, he worked for XXXX as a Public Relations Manager for three years. XXXX was involved in providing investments and managing collective investment funds, as well as advising on investment opportunities and credit. In this role, he was responsible for managing both internal and external public relations, particularly focusing on coordinating with companies in China, as the company had merged with two Chinese companies. His day-to-day responsibilities included managing public relations and ensuring smooth communication between all parties.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills are in communication and problem-solving. He excels at addressing customer complaints and technical issues swiftly, aiming to provide resolutions as quickly as possible. When a customer raises a complaint or inquiry, he takes immediate action by coordinating with the relevant teams to gather technical information and ensure the issue is resolved. His goal is to have complaints or inquiries resolved within one working day, and often, solutions are provided within hours or even during the same call. His focus is always on delivering timely and efficient service to the customer.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
He has experience with financial systems and CRM tools. While working at XXXX, he was involved in managing relationships with companies from China that were investing in the UAE. He was responsible for coordinating meetings and facilitating investment opportunities within the UAE. Additionally, he has experience using Binance and Okex platforms, where he actively participates in cryptocurrency trading.
He also has experience working with various CRM systems, which are used to register and manage customer details, track inquiries, and provide solutions. His work involved sending emails and SMS to customers for follow-ups and ensuring their issues were addressed. He also handled tasks related to company registration, using the UCB system to issue licenses and manage company information, as well as using the task system to handle equipment requests for customers applying for equipment registration.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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