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Interview Assessment Notes
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1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
She began her career as a volunteer, later joining XXXX as a part-time receptionist, where her proactive promotion of packages led to a marketing agent role. In marketing, she worked as a call center agent, handled social media content, set up campaigns, and coordinated advertisements for seven months.
She then joined XXXX as a customer service representative, assisting VIP clients and managing events. Leveraging her marketing background, she transitioned into a marketing role, promoting youth programs like horse riding and arts, documenting events, and publicizing them on various platforms.
Later, she joined XXXX, a semi-government entity, starting as a receptionist. She quickly learned processes and documents, advancing to a customer service officer role, and providing legal and government-related services.
At XXXX, another semi-government organization, she started as a sales representative, excelling by hitting sales targets within two months. This earned her a promotion to center supervisor, where she managed operations, resolved client issues, and continued contributing to sales.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
Her strongest skills are in customer service, marketing, and sales. In customer service, she is skilled at handling client inquiries and resolving issues efficiently, ensuring satisfaction. Her marketing expertise includes content creation, social media management, and coordinating campaigns to increase brand awareness. In sales, she has developed strong persuasive skills and the ability to meet sales targets, focusing on promoting products and services effectively to clients. These combined skills enable her to provide excellent service while driving business success.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
Regarding sales strategies, her approach was to fully believe in the quality of the service being provided. This confidence gained through training, helped her speak about the company more assertively, allowing her to handle customer inquiries with ease and prevent comparisons with competitors. By focusing on the strengths of the service rather than pointing out weaknesses in competitors, she was able to drive sales effectively. In her first month, her strategy helped her generate 35,000 dirhams in sales for the company.
When it comes to social media platforms, she has worked with Instagram, Snapchat, and TikTok, creating engaging short skits and videos to boost brand visibility. Additionally, she contributed to enhancing the company’s website by coordinating with the marketing and IT departments to improve its appearance and functionality. She suggested creating videos that showcased the company’s domestic workers, making the service feel more relatable and home-friendly. She also integrated a shortlisting tool on the website, allowing customers to easily select maids based on their preferences, which set the company apart.
She is comfortable with CRM systems like Salesforce and HubSpot and has experience using AI in marketing campaigns. For example, she helped implement a chatbot powered by ChatGPT, which provided quick responses to customer inquiries, further improving customer service and engagement.
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Recruiters
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Employment Agency
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Silicon Valley Associates Recruitment.
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
25F, Central Plaza, Xin Tian Di, Shanghai
Ubi TechPark #01-08, Singapore
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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Job-Seeker Agreement
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The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
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Employer Terms
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General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
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