RECRUITER SUMMARY
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Name:
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HOT US_TECH SUPPORT_EXPERT IN RESOLVING END-USER'S TECH ISSUES
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Date
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03 / 29 / 2021
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Nationality
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American / Dependent Visa
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Residence
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Hong Kong
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Experience Summary
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Almost 15 years of experience in Information Technology providing L1 and L2 support to end-users.
Recently he is working as Post-migration Engineer in XXX
Previous Company: XXX
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Education
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Degree: Bachelor of Business Administration & Management
University: University XXX . Washington, DC
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Motives & Seeking
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Actively looking for an opportunity since he is not engaged in any company since Dec.2020
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Languages
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English- Fluent
Cantonese- Little
Mandarin-Little
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Recent / Current Salary
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$ 37K HKD Per Month Fixed
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Expected Salary
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$ 30K HKD Per Month Fixed
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Notice Period
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Immediate
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Interview Availability
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1-2 days prior the interview
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Interview Assessment Notes
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- He is recently working as Post-Migration Engineer in XXX ; he supported the HV Horizon Desktop Migration. He also provides support to the users that is in US, UK and in APAC Region. He usually supports the issues like inability to connect to the system, keyboard disfunction, incompatibility of application system as well as installing and uninstalling software and troubleshooting basic login issues.
- He is strong in learning new Software in a stipulated time and he can evaluate software for enhancing since he has a solid experience in software testing. He is also strong in working with the End-Users. Most of his entire career he is supporting end-users so for him to be successful on this he needs to understand the user’s work station, study the pros, cons and common issues that will occur and identify the things need to have a training so they will have a smooth production.
- In using Active Directory, he rates himself 4 out 5. Usually some of the issues that he was supporting was in Level 2 concerns, such as user lock out, reset password, tracking checking, and confirming connectivity issues. He also uses some of other account tools like SCCM and few other tools for managing user-information and network accessibility.
- In Troubleshooting Hardware and Peripherals, he rates himself 5 out 5. He mostly troubleshoots the PC, Printer and Scanner and bunch of market data hardware as well as system technology hardware for people with disability it includes headsets and visual zoom hardware for magnification for hearing and brail units and reading devices.
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Recruiters
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Victor Chen, Senior Recruiter & Talent Broker
852 6700 6472, Victor.chen@svarecrutment.com
info@svarecruitment.com
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Employment Agency
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Silicon Valley Associates Recruitment (Hong Kong) Limited
25F, Langham Place Office Tower, 8 Argyle Street, Mong Kok, Hong Kong
EA Licence Number: 62521
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