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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

Description:   

HOT_Vietnam Senior Customer Service Specialist, Logistics Supply chain Customer Service $Negotiable

Date

05 / 01 / 2023

Nationality

Vietnamese

Residence

UAE – spouse visa

Experience Summary

With more than 7 years overall work experience in logistics and supply chain field.

Current and Previous Employers and jobs include Senior Customer Service Specialist - XXX AG, Customer Service Executive - XXX Services Sdn. Bhd, Assistant Export Sales Manager - XXX Paper Co., Ltd, Export-Import Executive - XXX Co, and Export-Import staff - XXX  Equipment Co., Ltd

Education

University of XXX 
International Business

Motives & Seeking

Actively looking for a job and currently unemployed.

 Languages

Recent / Current Salary

Expected Salary

Negotiable
$ 8-12K AED per month
Bottom Line: 8k

Notice

Period

Available immediately

Interview Availability

Requires a few day’s notice

Interview Assessment Notes 

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
   She said that most of the time she worked in logistics and supply chain field and with 1 and a half year of experience as an IT supplier in Malaysia named XXX services before she moves to XXX . She have more than 7 years working as a customer service especially in logistics and 1 year in customer service as an IT supplier. She also has a basic information or knowledge in economics and on how people trade in terms of international businesses.

2. What skill(s) / experience would you self-describe as strongest or specialist in?
   She thinks that her strongest skill is her skills in Customer service and on how to deal with the customers in every angle and she also said that she always listens to the customers and find the solutions for them. she said that is every position that she works she is always focus on the customers satisfaction and specialized in customer management as well as time management. She does have an experience in salesforce and Cisco because that’s the platform they are using to contact the customers and using different platforms because she works with them every day. She’s also the first person to contact if there’s some issues the customers are facing so that it can’t escalate it to the higher level.

3. Do you have the lists of key criteria's according to the clients requirements?
   She have 1 year of experience in the BPO company because the company also provides the forex and she also holds customers request about customers withdrawal and help them when it comes to the technical issues that they are facing in their platform. Have an experience in handling large team which is consist of 80 people and assigned to get information from the Vietnam office.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

25F, Central Plaza, Xin Tian Di, Shanghai

Ubi TechPark #01-08, Singapore

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment. Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request. These can be sent to you on request or can be found on our website: svarecruitment.com.

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