Hire a Customer Success
in Greater China
Hire a Customer Success in Hong Kong, Shenzhen, Beijing, Chengdu, Shanghai, and Taiwan
SVA Recruitment connects businesses with experienced, pre-vetted Sales leaders ready to drive growth across Greater China.
At SVA Recruitment, an IT recruitment agency specialising in Greater China, we connect companies with top Customer Success and Sales professionals across the region. Whether you are building a new team or scaling your operations, we help you find the right talent to drive client satisfaction and long-term business growth.
Where We Recruit in Greater China
Hong Kong
We recruit Customer Success and Sales professionals in Hong Kong’s fast-paced SaaS, fintech, and IT markets.
Shenzhen
In Shenzhen, we connect companies with Customer Success and Sales talent to support its thriving tech ecosystem.
Beijing
We help Beijing firms hire Customer Success and Sales experts skilled in managing enterprise and government clients.
Chengdu
In Chengdu, we source Customer Success professionals to support the city’s growing tech and business hub.
Shanghai
We recruit in Shanghai for Customer Success and Sales roles that thrive in global, high-paced environments.
taiwan
In Taiwan, we place Customer Success and Sales talent across its expanding semiconductor and technology industries.
Current Candidates
Why Hire a Customer Success in Greater China?
Customer Success professionals ensure your clients not only adopt your product or service but also achieve measurable value from it. In competitive and fast-growing markets like Greater China, a strong Customer Success function helps you:
Strengthen customer relationships and loyalty
Reduce churn and increase retention rates
Drive upsell and cross-sell opportunities
Align your business with client goals for long-term success
At SVA Recruitment, we understand the unique challenges of hiring for Customer Success and Sales roles in Greater China’s tech ecosystem. Our recruitment expertise helps businesses secure top talent that can directly impact growth and profitability.
Our Valued Collaborations
Head of
Sales
Sales and Business
Development
Director of
Sales
Regional Sales Manager-
Greater China
Senior ICT Business
Development Manager
Regional Sales Manager -
APAC
Junior Regional Sales -
East Asia
Business Development
Manager
Sales & Support
Engineer
Looking to Hire Regionally?
View Our Customer Success Hiring Guides:
Or Contact Us to get tailored hiring advice for your location.
Customer Success
Job Description Template
Use this sample to attract top-tier candidates.
Job Title: Customer Success
Location: [Insert Location: Asia Pacific / Middle East / Greater China]
Job Type: Full-time | Executive Level
Job Summary:
We are looking for a Customer Success Manager (CSM) to join our team and ensure our clients achieve maximum value from our products and services. The CSM will serve as the main point of contact for customers, helping them onboard successfully, driving product adoption, and ensuring long-term satisfaction and retention.
Key Responsibilities:
Build and maintain strong, long-term relationships with assigned customers.
Guide clients through onboarding and implementation processes.
Proactively monitor customer health metrics and identify opportunities for improvement.
Act as a trusted advisor, providing product insights, best practices, and strategic recommendations.
Collaborate with Sales, Product, and Support teams to ensure customer needs are met.
Handle escalations and resolve client issues in a timely and effective manner.
Drive customer engagement through regular check-ins, training sessions, and business reviews.
Gather customer feedback and relay insights to the Product team for continuous improvement.
Identify upsell and cross-sell opportunities in collaboration with the Sales team.
Track, analyze, and report on customer success metrics (renewals, churn, NPS, usage).
Qualifications:
Bachelor’s degree in Business, Marketing, Communications, IT, or a related field (preferred).
Proven experience in Customer Success, Account Management, Sales, or Client Support.
Strong communication skills (both written and verbal) with the ability to present to clients effectively.
Excellent problem-solving and conflict-resolution skills.
Ability to build trust and maintain strong relationships with customers.
Organized and detail-oriented, with strong time management skills.
Comfortable working in a fast-paced environment and handling multiple accounts.
Tech-savvy, with the ability to quickly learn and explain software solutions.
Experience with CRM and Customer Success tools (Salesforce, HubSpot, Gainsight, or similar) is an advantage.
[For Manager-level roles] Leadership experience and the ability to mentor or guide junior team members.
Need more than a Customer Sales?
Recruiting for all levels and functions across the tech industry.