1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
She graduated in 2006 from a Telecommunication University in Indonesia with a degree in Electrical Engineering, specializing in Telecommunication. She began her career working as a Level 1 Service Desk Engineer in telecommunication operation management. In this role, she provided technical support and managed daily operations related to network infrastructure and maintenance.
She then moved into Managed Services, where she focused on operation and maintenance after project implementation. She collaborated closely with customers to address technical issues, performing on-site troubleshooting when necessary. If an issue required further support, she worked with Level 2 support teams and R&D engineers to identify and resolve root causes. Over time, she transitioned into the project team, working as a QA tester and ensuring system stability before and after project launches.
Later, she joined a billing and software development team, where she started as a QA specialist. After about a year, she became an embedded QA within the development team, working alongside developers to ensure software quality. Her responsibilities included bi-weekly development and testing sprints, identifying system bugs, and verifying system changes. She remained in software quality assurance and testing for around five years.
Beyond her full-time roles, she also worked on freelance projects, including social media analysis and various online jobs. About five years ago, she moved to Tokyo, Japan, where she continued freelancing while adapting to her new environment. Currently, she is focusing on improving her Japanese language skills, attending school Monday to Friday to enhance her fluency.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
She considers resilience and problem-solving to be her strongest skills. Working in IT and telecommunications, she has encountered unexpected issues that require quick thinking and efficient resolution within tight deadlines. She takes pride in her ability to remain calm under pressure, which has been crucial in handling urgent technical challenges.
Her experience in operation and maintenance has strengthened her ability to troubleshoot effectively, even in high-stress situations. She has been required to respond to critical system issues at any hour, sometimes receiving calls as early as 3:00 AM and working to resolve problems before morning deadlines. This hands-on experience has enhanced her adaptability, problem-solving approach, and technical expertise in ensuring smooth operations.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
She is open to working at Level 1 or Level 2 to rebuild her expertise while adapting to new environments. Although she has primarily focused on QA and development rather than management, she is eager to learn and expand her skills.
Her experience spans various projects, each involving different types of software, many of which were custom-built by companies rather than widely used platforms like JIRA. Most of the tools she worked with were internally developed by R&D teams for bug reporting, issue tracking, and software libraries. While she has been exposed to JIRA and Secure ID, her usage was primarily as an end-user rather than in a development or administrative role.
