Company Summary
- Our client is a globally known Information technology company specializes in delivering Digital transformation for Government, healthcare, retail, BFSI and automotive sectors.
- Provides services in technology innovation for cybersecurity, digital engineering, cloud solutions, and software services.
- Has received multiple awards including Best Organization, Leading Technology awards, Asia’s Best Company, and many more.
- Established 30 years ago, Offices span in US, Brazil, France, Spain and Asia, with +5k employees globally. Headquarted in LA, California.
Job Description
- After successful 2025, looking for a new Branch Support Specialist to join the team in Japan.
- Provide on-site technical support for hardware and software issues.
- Act as a local contact for ETS partners, including escorting vendors in communication rooms on behalf of Enterprise Network Services (ENS).
- Develop and maintain a process to contact employees before their token expiration date to confirm and update shipping details, ensuring uninterrupted system access.
- Handle incident resolution and service requests, ensuring minimal downtime and optimal system performance.
Key Candidate Criteria
- Prior experience in hardware and software troubleshooting is preferred.
- Must be familiar with Incident Technician and ISM Technician responsibilities.
- Strong knowledge of ITIL practices and service desk management.
- Strong problem-solving abilities, attention to detail, and effective communication.
- English and Nihongo proficiency is required.
Office
Salary
- +670K JPY per month
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivize Trips
- Annual Salary Review & Increase
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