Company Summary
- Our client is a well-established IT Managed Services Provider globally
- Provide an end-to-end solution related to hardware, software, and other professional services to its clients including cloud security, data protection, maintenance support, and other IT solutions.
- Over the last 5 years, awarded with the prestigious Yosemite Best Technology Award.
- Established over 9 years ago, with +2000 employees worldwide. Offices globally, in Europe, America, and APAC.
Job Description
- After very successful 2024 looking for Desktop Support Officer to join the team in Hong Kong.
- Troubleshoot, repair, and maintain software applications and IT infrastructure, ensuring minimal downtime. Record, track, and manage all incidents and service requests in the ticketing system.
- Handle escalated issues from Level 1 support, providing timely resolution.Assist users with home network connectivity and work-from-home setups, including firm-issued and personal laptops with virtual machines.
- Collaborate with internal and global support teams across multiple platforms. Respond proactively to inquiries through various communication channels.
Key Candidate Criteria
- Ideally 1- 3 years relevant experience in Desktop Support, IT support , or Technical Support etc.
- Must have expereince in using help desk call management system and a strong technical understanding of various applications, including both in-house and third-party solutions.
- Technical knowledge in managing operating system drivers, software, and firmware.
- Familiarity with communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
- Can speak fluent English, Cantonese, or Mandarin
Office
Salary
- 30k to 33K HKD per month
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivize Trips
- Annual Salary Review & Increase
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