Company Summary
- A global leader in IT infrastructure, cybersecurity, and digital transformation services.
- Provides cutting-edge managed IT solutions, cloud services, and enterprise networking solutions.
- Recognized as a top-tier technology services provider with multiple awards in IT service excellence.
- Established over 30 years ago, with offices across the US, Europe, Asia, and Australia.
Job Description
- Assess end-user feedback and concerns regarding IT infrastructure services to pinpoint issues and opportunities for improvement.
- Work with cross-functional teams to develop actionable recommendations that enhance the end-user experience. Support the establishment and maintenance of positive IT service relationships with customers.
- Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control, and support of infrastructure services
- Provide 2nd and 3rd level operations support for client, mobile, security, web, and network services, ensuring high-quality IT support across various locations.
Key Candidate Criteria
- Relevant experience in IT support, technical, helpdesk, or a related field.
- Experience in coordinating multi-level support (1st, 2nd, and 3rd level), with a focus on end-user, especially in 2nd and 3rd level roles.
- Experience with Apple iOS and Microsoft operating systems (e.g., Windows 10/11)
- Strong background in technical troubleshooting and service management, with knowledge of ITIL principles. An ITIL Foundation Certificate is a plus.
- Can speak fluent English and Mandarin
Office
- Shanghai, China (FTE Dispatch)
Salary
- 12k RMB per month
- Performance-based bonuses C incentives
- Comprehensive medical and insurance benefits
- Generous annual leave
- Career growth opportunities and annual salary reviews
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