Company Summary
- Our client is a globally known Information technology company that specializes in delivering Digital transformation for Government, healthcare, retail, BFSI, and automotive sectors.
- Provides services in technology innovation for cybersecurity, digital engineering, cloud solutions, and software services.
- Has received multiple awards including Best Organization, Leading Technology awards, Asia’s Best Company, and many more.
- Established 30 years ago, Offices span in US, Brazil, France, Spain, and Asia, with +5k employees globally. Headquartered in LA, California.
Job Description
- After successful 2025, looking for a new Senior Analyst L1 Service Desk to join the team.
- Provide support for SecurID administration requests from external authorized users, global clients, and internal employees based in North America and Europe.
- Implement a process to contact employees before their token's expiration date to confirm shipping details, ensuring uninterrupted access to systems.
- Develop and maintain a process to contact employees before their token expiration date to confirm and update shipping details, ensuring uninterrupted system access.
- Manage a process to contact employees before their token expiration date. Confirm and update shipping details to ensure uninterrupted access to the system.
- Conduct basic troubleshooting to resolve common problems or service requests.
Key Candidate Criteria
- Bachelor’s degree in Computer Science, Information Technology, or any related field.
- Must have similar experience in an L1 service desk or technical support role.
- Strong knowledge of ITIL practices and service desk management.
- Familiarity with managing token-related processes, including assignment, shipping, and renewal.
- Knowledge of SecurID Administration and related technologies.
- Experience with service desk software (e.g. ServiceNow, Jira, Zendesk, etc).
- Can speak fluent English and Japanese, with at least C1 level language proficiency.
Office
Salary
- +400K to 500K JPY per month
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivize Trips
- Annual Salary Review & Increase
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