Company Summary
- Our client is a well-established global software application provider for energy optimization services
- Provide solutions to harness, orchestrate, and optimize energy assets across all classes, device types, and use cases.
- One of the pioneers and leaders in their specialized industry. Recently received the Top Product of the Year Award.
- Established over 10 years ago, with +100 employees worldwide. Offices in US, Asia, Europe, and Australia. HQ in California.
Job Description
- After a very successful 2023, looking for new Senior Customer Success Manager to join the team.
- Directly reporting to VP of Customer Operations & Delivery.
- Act as advisor to customers and build strong relationship with them.
- Be involved in goal reports to stakeholders in a quarterly manner.
- Responsible for handling multiple accounts; work closely with customer support, sales, and project managers.
Key Candidate Criteria
- At least 7+ years of experience with customer success, strategic account/ relationship management, consultant, and similar roles.
- Direct experience working with the energy/utility industry (CLP, HK Electric, etc.)
- Involved in deploying/implementing SaaS products.
- Preferably with Bachelors, Masters, or PhD in Computer Science, Engineering, or any relevant field.
- Fluent in Cantonese and English.
Office
Salary
- 80K to 85k HKD per month
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivize Trips
- Annual Salary Review & Increase
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