1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He is from Myanmar and currently works as an Operation Engineer at XXXX. In his role, he is responsible for overseeing the deployment and maintenance of new sites, ensuring seamless operations, and supporting the overall telecom network infrastructure for one of the major operators in Myanmar.
As part of his responsibilities, he manages the planning and execution of new site integrations, aligning with business requirements and customer expectations. He is also involved in network migration projects, where he ensures the successful transition of routers and switches while maintaining network stability and efficiency. Additionally, he plays a key role in assembling project plans, coordinating with various stakeholders, and aligning technical operations with customer needs.
With his expertise in telecom operations, network deployment, and infrastructure management, he has gained valuable experience in handling large-scale network projects and ensuring optimal service performance.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
One of his strongest skills is his expertise in routing and switching technologies. He has a strong background in routing protocols such as PTP and IS-IS, as well as proficiency in switching technologies. Additionally, he has hands-on experience with firewall technologies, ensuring secure and efficient network operations. His knowledge and technical capabilities allow him to effectively manage and optimize network infrastructure, troubleshoot issues, and implement advanced networking solutions.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
In his role, he has been responsible for providing technical support to clients, particularly in resolving software-related issues and hardware concerns such as fiber connectivity, device malfunctions, and component replacements. He ensures that client issues are properly assessed, determining whether a replacement is necessary or if troubleshooting and restoration can resolve the problem efficiently.
He has experience delivering 24/7 on-call support for incident resolution, successfully minimizing average response times to under 15 minutes. His proactive approach to routine maintenance, including software patches, system upgrades, and health checks, has contributed to achieving 99.99% network resilience. Additionally, he has played a key role in installing and replacing critical IT infrastructure, such as racks, power systems, cabling, and network devices, strengthening operational support and service continuity.
He also has previous knowledge and experience in ITIL practices, though he does not hold a certification. He is proficient in using tools such as PMC and managing ticketing systems to track and resolve technical issues effectively. When a client reports an issue, he follows a structured troubleshooting process, analyzing the problem step by step. If the issue is product-related, he assesses the necessary restoration steps and ensures resolution within the agreed service level timeframe. His ability to handle and resolve incidents efficiently ensures high customer satisfaction and service reliability.
