- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? – He is working as a technical support specialist he wasn’t actually an IT person or graduate and he got his way into the IT industry when he started working in 2015 and he was part of their APAC team and was handling chats, calls and handling all the video conferencing and did incident management and did track and record the progress of the tickets and moved on to Genpact and was still in the IT industry and he was reviewing the applications depending on the privacy policy of Facebook and create a policy and present it to the clients/stakeholders. He then moved to Wipro and worked there for 2 years and left because the project ended, and his responsibility was more on the technical side and support the company’s products. He was also the main contact for the APAC team.
- What skill(s) / experience would you self-describe as strongest and specialist in? – He has a long history of proven skills in providing customer service support most especially on the technical side and providing quality assurance.
- He also data warehouses and if they encounter any issues that’s when they come in and does the investigation and troubleshooting and uses various tools to fix the problems.
- He has a strong experience in providing Level 1 and Level Support on Applications and has been exposed with both of it, most of the problems that could arise from the end-users are being escalated to him and he provides the necessary trouble shooting of the issues.
5. He has experience in using Jira and Confluence and has used it with numerous projects that he has worked on before. He also has a basic knowledge with AWS Cloud and Google Cloud
