- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
She has over 6 years of experience in the banking industry, primarily within the corporate finance group focused on digital platforms. Her responsibilities included onboarding corporate and retail clients, managing API integrations, and ensuring a smooth user experience on the bank’s digital payment and collection platforms. She served as a relationship and client service manager, handling end-to-end customer integration, post-sales support, customer retention, and revenue management. She also analyzed data, conducted market research, and collaborated with product and tech teams to enhance platform competitiveness. Her experience includes working with multinational clients such as Coca-Cola, PepsiCo, and WHO, and she has worked at major banks in Pakistan, including MCB and the local branch of Dubai Islamic Bank.
- What skill(s) / experience would you self-describe as strongest or specialist in?
She is an extroverted individual with strong communication skills, able to collaborate effectively with both internal teams and external clients. With six years of experience in relationship management, she has contributed to customer retention and enhancing the overall customer experience. Her communication and analytical skills have played a key role in driving revenue and profitability for the bank.
- Do you have the lists of key criteria’s according to the clients’ requirements?
Recently, in her company, she was responsible for onboarding customers onto the bank’s digital platform. This involved conducting market research to understand competitor offerings and analyzing the corporate banking portfolio. After pitching the product to customers, she worked closely with them to enhance their experience and tailor the solution to their needs. She collaborated with the product and development teams to implement features such as API or SFTP integration. She also analyzed the revenue generated from each client, evaluated pricing, and ensured profitability. Managing a portfolio of over 50–60 customers, she regularly reported financials during team meetings and huddles. Her responsibilities also included handling KYC, overseeing the full onboarding process, and managing relationships end to end.
