1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He has 13 years of experience in the IT industry, with a strong focus on Microsoft 365 products and security implementations. His expertise spans Active Directory management, M365 administration, and Exchange Server migrations, including on-premises to cloud transitions, hybrid setups, and migrations from Exchange Server 2013 to Exchange Online.
In addition to these migrations, he has hands-on experience with Active Directory Sync, connecting on-premises environments to Azure AD, and setting up Defender products for endpoint security, identity protection, and cloud app security. His work also includes setting up security policies in Defender for Office 365, anti-phishing, SPF, and DMARC policies.
Moreover, he is proficient in Intune device management, including automatic enrollment, compliance policies, application policies, and device encryption through BitLocker. He has also set up intra-join for device management and is well-versed in Windows Autopilot configurations. His experience covers a wide range of tools and security frameworks, ensuring robust enterprise-level IT solutions.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills are in Active Directory, Office 365 mailbox management, and the security products within Azure. He has extensive experience with Azure Active Directory (AAD), M365 security configurations, and Defender products for enterprise-level protection. Additionally, he holds certifications in ITIL, AC500, and other IT-related credentials, further demonstrating his expertise in IT service management and cloud security.
3. Do you have XXXX (Key Criteria 1)? If so can you tell me more?
He has experience with ServiceNow and Connectwise, both of which he has used extensively in his previous roles. In his current position, he uses ServiceNow as a ticketing system for incident management and service requests, allowing him to track, resolve, and escalate technical issues efficiently. His experience includes using it to log and manage user issues, assign tasks, and monitor the progress of service tickets. Additionally, he’s familiar with the Connectwise platform, which he has used for service management, ticketing, and client interactions. His role involves ensuring that client needs are addressed quickly, including managing IT support tickets and connecting with various teams for timely resolution.
In terms of his broader technical experience, he has worked with a variety of security tools for Active Directory and Office 365 integrations, using software such as Defender for Endpoint, Defender for Identity, and Intune to implement and maintain secure device management practices. His expertise with Azure Active Directory and M365 has been instrumental in driving cloud-based migrations and implementing security policies such as anti-malware, anti-phishing, and compliance policies across a range of platforms. He also has hands-on experience setting up hybrid environments for seamless integration between on-premise and cloud-based solutions, providing secure, scalable, and efficient IT systems for businesses.
