Analyst, BRDs, FRDs, PRDs, SOWs, UAT, Agile, Scrum

She is a Senior Business Analyst with 5+ years of experience delivering enterprise digital transformation initiatives across travel, aviation, and technology domains. In her most recent roles, she acted as the primary strategic liaison for a portfolio of global travel giants, overseeing the end-to-end delivery of complex ERP and booking systems. She managed a 10-year tenure with British Airways Holidays and led major projects for Emirates (Arabian Adventures & Desert Adventures) and Flight Centre. She served as the first point of contact for high-level client demonstrations, utilizing RFP fill-outs and Gap Analysis to accelerate product adoption and onboard new enterprise partners. She also partnered with Technical Architects to design bespoke solutions, translating business requirements into BRDs (Business Requirement Documents) and Solution Documents that bridge the gap between commercial goals and technical reality. And she successfully steered two major global production releases (“Go-Lives”) for Flight Centre and British Airways Holidays, ensuring zero-fault deployment for massive customer bases. She acted as both PM and BA for internal AI-focused projects, identifying manual bottlenecks and automating client requirements. These initiatives successfully reduced client costs and headcount by replacing manual workflows with intelligent, automated systems. Moreover, she transitioned from a developer role to a BA role here, utilizing her coding background to provide high-fidelity solutioning for project-based developments.

2.       What skill(s) / experience would you self-describe as strongest or specialist in?  

Strongest skills would be enterprise requirement architecture, agile product ownership & delivery, AI automation & system integration. She is expert in authoring BRDs, FRDs, PRDs, and SOWs, ensuring that every project has a crystal-clear technical and business blueprint. A specialist in identifying the “Technical Delta” between current systems and future needs, partnering with architects to design bespoke ERP and FinTech solutions. She also manages the User Acceptance Testing (UAT) phase to ensure that the final delivery perfectly aligns with the initial client confirmation and business goals. She specializes in the high-velocity world of Agile and Scrum, maintaining a focus on continuous delivery and system resilience. She orchestrates long-term product strategies while managing immediate Sprint Planning and Backlog Grooming to ensure engineering momentum. She has proven track record of steering complex “Go-Live” operations for global travel platforms, ensuring zero-fault transitions to production environments. Leveraging her experience as an AI Project Manager, she identifies manual bottlenecks and implements automated workflows that significantly reduce operational costs and headcount. And she Facilitates the seamless connection between disparate systems, particularly within the complex TravelTech and FinTech ecosystems where real-time data sync is critical.