Business Analyst, AI, CRM, Risk, Compliance, SIPOC, JIRA, ITIL

He is a Senior Business Process Consultant/Business Analyst with 8 years of experience specialising in change and business transformation projects across highly regulated and fast-paced environments in large global companies. In his most previous role, he was a contractual Senior Business Process Consultant at XXXX, where he served as a dual-stream consultant within the HR and Learning & Development (L&D) divisions, leveraging Lean Six Sigma to modernize workforce planning. He partnered with dev teams to engineer an AI-driven Employee Relations tool. He synthesized months of Workday data into thematic use cases (performance, absence, conduct), enabling the AI to resolve non-complex queries autonomously and reducing human administrative burden. And he designed a high-fidelity CRM solution for 7,000+ engineers, implementing automated triggers for license and certification expiries to mitigate catastrophic compliance risks on-site. Before this, he was at XXXX for another contract role as a Business Process Consultant, where following a decentralization from British Airways, he acted as the primary architect for IAG Cargo’s autonomous IT infrastructure. He mapped the entire IT function from scratch, including Cybersecurity, Incident Management, and Vendor Management. And he elevated the organization’s process maturity from Level 1 to a standardized, “crystal clear” operation using Microsoft Visio and comprehensive RACI models, providing the foundation for future enterprise architecture decisions. Previously, he was a Financial Crime Business Analyst at XXXX, where he managed a critical Gap Analysis for this “billion-dollar” post-trade settlement provider to ensure alignment with stringent Bank of England regulations. He interviewed cross-functional leads in legal and compliance to identify “un-evidenced” processes, categorizing gaps into core capabilities for Chief Operating Officer approval. And documented requirements for Pega and Wallcheck systems to simplify complex client onboarding and director screening (PEP/Sanctions).

2.       What skill(s) / experience would you self-describe as strongest or specialist in?  

Strongest skills would be Process Excellence & Lean Transformation, AI Automation & Digital Delivery, and Risk, Compliance & Financial Governance. He is highly proficient in SAP Signavio, MS Visio, and MIRO for designing complex user journeys and process taxonomies. An expert in SIPOC mapping and Value Chain Analysis, having successfully applied these to modernize engineer certification workflows for 7,000+ staff at Centrica. And he specializes in elevating Business Process Maturity, moving organizations from ad-hoc operations to standardized, scalable models with clear RACI governance. He is also a specialist in identifying non-complex, high-volume pain points and converting them into AI-driven solutions, such as his work on the HR Employee Relations bot. And expert at translating business needs into Epics, User Stories, and Acceptance Criteria, utilizing JIRA and Confluence for high-velocity sprint delivery. Moreover, he manages the end-to-end testing lifecycle, ensuring that technical implementations—from Pega workflows to Workday integrations—meet rigorous business requirements. He is deeply experienced in the regulatory landscapes of AML, KYC, and Sanctions screening, having led critical gap analyses for Euroclear and Santander. Expert in Identity & Access Management (IAM), focusing on removing “toxic combinations” of access rights to harden security postures and reduce redundant costs. And skilled in Capability Modelling and Process Canvas design, ensuring that IT operations (ITIL) and vendor management functions are resilient and audit-ready.