- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
She has over eight years of experience in the industry, starting and continuing his career with the same organization. In the initial two years, he managed an entire zone, gaining hands-on experience in lead generation, sourcing, collections, recovery, and customer satisfaction. This broad exposure shaped his foundation during the trainee period. She then moved into an Area Business Manager role, where he led a direct team and tackled challenges related to data processes and team performance. As she progressed, he took on more responsibility, eventually becoming a Divisional Manager overseeing multiple geographies. In this role, she managed five managers, each with a ground team of around 30–35 people. Her key focus was on the loan process—from document collection and customer visits to the final disbursement—ensuring smooth operations and customer service throughout. Her interest in customer satisfaction grew from his experience in sales, recognizing the importance of understanding and addressing customer needs effectively.
- What skill(s) / experience would you self-describe as strongest or specialist in?
She has spent the past eight years in her role, with six of those years focused on managing a team, which helped her build strong leadership and people management skills. These skills played a key role in motivating the team and achieving targets consistently. Alongside this, she has developed a solid understanding of Microsoft tools and related software, which support her technical capabilities. On the soft skills front, her experience includes customer satisfaction, lead generation, and customer sourcing activities. She also highlights presentation skills and effective communication as strengths.
- Do you have the lists of key criteria’s according to the clients’ requirements?
She has experience working with banking customers, mainly handling requirements related to loans, investments, fixed deposits, and other types of deposits. She was involved in managing the end-to-end customer journey to ensure a smooth process and a positive experience. Whether it was loan processing or supporting customers with their investments, she focused on following the turnaround time and providing consistent support throughout.
