- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has over 2.6 years of experience in the IT industry and currently works as an IT engineer for Chinese companies. He also provides on-site support for two foreign companies, handling daily tasks related to basic network and desktop support, including hardware and software issues. His role involves coordinating with vendors and suppliers for procurement and engaging with customers to understand and resolve their technical issues. He provides first-line technical support, addressing hardware, software, and network-related issues through phone, email, ticketing systems, and on-site assistance. Additionally, he manages IT assets, configures office equipment, and supports employee onboarding and offboarding processes. - What skill(s) / experience would you self-describe as strongest or specialist in?
He believes his strongest skill is problem-solving. When facing a challenge, he follows a structured approach: first, identifying the problem, then analyzing how to address it by drawing from past experiences. He also considers the customer’s perspective, integrating their feedback with real-world scenarios to develop effective solutions. - Do you have the lists of key criteria’s according to the clients’ requirements?
He has spent the past two and a half years in hardware and software support, handling troubleshooting and issue resolution, including networking-related problems. In addition to software, he has experience installing and configuring server software and operating systems to ensure smooth system operations. He is familiar with ITIL practices and incident management, having used ServiceNow for a year to manage incidents, issues, change management, and configuration management. On the customer side, he has worked with ITSM tools like Matrix42 and is well-versed in ticketing systems. His responsibilities included processing tickets, ensuring proper escalation to system administrators, and overseeing issue resolution. He also managed communications with users, providing updates on ticket status and resolutions as part of the standard IT support workflow.
ServiceNow, ITSM, Matrix42, Hardware & Software support, IT Support
Department: HOT CH IT Infrastructure
Salary: $10k RMB per month
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RECRUITER SUMMARY
HOT China IT Infrastructure, ServiceNow, ITSM, Matrix42, Hardware & Software support, IT Support, $10K RMB
12/02/2025
Candidate Background
Nationality:
Chinese
Residence:
Shanghai, China
Education:
Bachelor’s Degree in Computer Science and Technology – XXXX UniversityAssociate Degree in Computer Network Technology – XXXX of Information TechnologyRed Hat Certified System Administrator & Engineer
Languages:
English – Fluent
Mandarin – Native
Experience:
Has over +2.6 years of experience in IT Industry.Current & Previous Employers and jobs include:
IT Support at XXXX,
Operations and Maintenance Engineer at XXXX
Motives:
He is actively looking a job for better opportunities and personal growth in IT/Technology field. Open for IT Field positions.
Current Salary:
$8k RMB per month
Expected Salary:
$10k RMB per month
Notice Period:
1 Month
Interview Availability:
Requires a day notice
Interview Assessment Notes
Interested in this candidate?
Silicon Valley Associates Recruitment
Hong Kong
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
China
25F, Central Plaza, Xin Tian Di, Shanghai
Singapore
Ubi TechPark #01-08, Singapore
China
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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