- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has nine years of experience in the IT industry as a Technical Support Engineer, with a strong passion for troubleshooting and optimizing software performance. His expertise includes providing technical support, analyzing system issues, and collaborating with global teams to ensure smooth operations. He has supported financial products like ICON, originally released by XXXX and now part of the London Stock Exchange, as well as retail systems like CGY 2, used by well-known cosmetic brands such as Biotene, Ethan Lauren, and Armani Claris. His experience spans various technologies, including ticketing systems like Salesforce, ServiceNow, and SCM, as well as remote support tools like Bumgar, TeamViewer, and Skype. He is proficient in Python, C, and SQL Server and has a solid understanding of ITIL processes for efficient IT service management and optimization. - What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skill is the ability to resolve issues independently. His development experience enhances his understanding of problems, allowing him to communicate effectively with escalation teams like Level 3. Additionally, he can analyze details in JIRA beyond what the Level 3 team provides, making him highly effective in issue resolution. - Do you have the lists of key criteria’s according to the clients’ requirements?
His experience is primarily in software troubleshooting, including resolving issues with financial industry software like Icon and retail system products like CGY 2. His hardware experience is limited, mainly involving contacting vendors for repairs when hardware issues arise.
Salesforce, ServiceNow, JIRA, Python, C, SQL Server, Technical Support
Department: HOT CH IT Infrastructure
Salary: $18k RMB per month
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RECRUITER SUMMARY
HOT China IT Infrastructure, Salesforce, ServiceNow, JIRA, Python, C, SQL Server, Technical Support, $18k RMB
14/02/2025
Candidate Background
Nationality:
Chinese
Residence:
China
Education:
Bachelor of Computer Networking | XXXX University
Languages:
English – Fluent,
Korean – Fluent,
Mandarin- Native,
Japanese – Fluent
Experience:
Has over +9 years of experience in IT Industry.Current & Previous Employers and jobs include:
Technical Support at XXXX,
Level 2 support/Technical Support at XXXX,
Helpdesk Support at XXXX,
Software engineer at XXXX
Motives:
He is actively looking a job because his recent company’s contract ended already.
Current Salary:
$26k RMB per month +12 Month
Expected Salary:
$18k RMB per month
Notice Period:
Can start immediately
Interview Availability:
Requires a day notice
Interview Assessment Notes
Interested in this candidate?
Silicon Valley Associates Recruitment
Hong Kong
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
China
25F, Central Plaza, Xin Tian Di, Shanghai
Singapore
Ubi TechPark #01-08, Singapore
China
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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