- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has 16 years of experience in the IT industry, with around four years specializing in bilingual help desk support, particularly in Chinese. He previously worked for XXXX, a Finland-based company, supporting its Chinese branch office in Beijing for about four years. In addition to the Beijing office, the company had three other offices across China, including two commercial offices in Shenzhen and Shanghai and an assembly factory in Shanghai. From 2020 to 2023, remote support was primarily provided due to travel restrictions. He visited the Shanghai office once before resigning in April 2023 for a training course and a local IT check. His responsibilities mainly involved desktop support and collaboration with the service delivery team. He was also the primary IT contact for operations across China. - What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills include troubleshooting and competitor analysis. Additionally, his language proficiency provides a competitive advantage within the specific role he work in. - Do you have the lists of key criteria’s according to the clients’ requirements?
He worked at XXXX, where he handled hardware challenges, including replacing batteries for computers nearing the end of their warranty and adding RAM sticks for server upgrades. Additionally, he was responsible for troubleshooting and resolving incidents or service requests related to Windows 10 OS, Microsoft 365 suites, IP Phone Call Centre, and various IT peripherals for Beijing office users via EBS (Powered by Oracle) and Efecte (a Finnish ITSM system). Also, his responsibilities included maintaining computers, routers, switches, printers, projectors, VoIP systems, and other IT peripherals while assisting colleagues with software and system-related issues. He also worked with the EPS suite for ITSM, particularly during Microsoft’s retirement of Internet Explorer, helping users transition to alternative solutions. At XXXX, he supported their IT operations, where they used Efecte instead of more widely adopted service management systems.
IT peripherals, Windows 10 OS, Microsoft 365 suites, EBS, Efecte Software, Local IT Support
Department: HOT CH IT Infrastructure
Salary: $10k -$15k RMB per month
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RECRUITER SUMMARY
HOT China IT Infrastructure, IT peripherals, Windows 10 OS, Microsoft 365 suites, EBS, Efecte Software, Local IT Support, $10K RMB
12/02/2025
Candidate Background
Nationality:
Chinese
Residence:
Beijing, China
Education:
Bachelor English Arts (Adult Re-education) XXXX University
Beijing Information Technology College Cable Television Engineering & Technology
Languages:
English – Fluent
Mandarin – Native
Experience:
Has over +16 years of experience in IT Industry.Current & Previous Employers and jobs include:
Local IT Support at XXXX,
Helpdesk at XXXX,
Helpdesk Specialist at XXXX,
Custom Service Technician at XXXX.
Motives:
He is actively looking a job because he left his company for a months now. Open for IT Support field.
Current Salary:
$9.5k RMB per month
Expected Salary:
$10k -$15k RMB per month
Notice Period:
Can start immediately
Interview Availability:
Requires a day notice
Interview Assessment Notes
Interested in this candidate?
Silicon Valley Associates Recruitment
Hong Kong
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
China
25F, Central Plaza, Xin Tian Di, Shanghai
Singapore
Ubi TechPark #01-08, Singapore
China
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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