- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has 10 years of experience in the IT industry, primarily working in outsourcing. His daily responsibilities include supporting local and remote users by resolving help desk issues related to software, hardware systems, and office devices. Additionally, he provides support for VIP user meetings, handling device testing, preparation, and standby assistance. As an on-site engineer, he works on customer sites, with most projects serving foreign enterprises. - What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills are not solely focused on IT technology but rather on communication. He believes that effectively communicating with users is the most important aspect of his role. - Do you have the lists of key criteria’s according to the clients’ requirements?
He has experience as a service desk support specialist, primarily handling first-level support. His responsibilities included resolving desktop failures for on-site customers, addressing issues such as mailbox system access, hardware malfunctions, and printer failures. In addition to assisting regular users, he also provided support to VIP-level users, including directors and above. He has experience installing printer software via SCCM and supporting systems like CRM, Windows, and OA. His technical troubleshooting expertise includes resolving startup issues on laptops, particularly for iPhone and iPad users. If an issue could not be resolved immediately, he provided backup PCs and, in cases of hardware failure, coordinated with vendors for replacements.
CRM, Windows, Mailbox system access, SCCM, HelpDesk Desktop Operation and Maintenance
Department: HOT CH IT Infrastructure
Salary: $Negotiable
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RECRUITER SUMMARY
HOT CN IT Infrastructure, CRM, Windows, Mailbox system access, SCCM, HelpDesk Desktop Operation and Maintenance, $Negotiable
14/03/2025
Candidate Background
Nationality:
Chinese
Residence:
Fuzhou, China
Education:
Business Administration at XXXX University of Engineering Science,
Garden Design at XXXX Vocational College of Agriculture and Forestry
Languages:
English – Fluent,
Mandarin- Native
Experience:
Has over +10 years of experience in IT Industry.
Current & Previous Employers and jobs include:
HelpDesk Desktop operation and maintenance at XXXX,
VIP Desktop Engineer at XXXX,
HelpDesk desktop operation and maintenance at XXXX
Motives:
He is actively looking a job due since he left his company due to his contract ended already. Open for IT Support or any related roles within IT.
Current Salary:
$13K RMB per month
Expected Salary:
$Negotiable
Notice Period:
Can start immediately
Interview Availability:
Requires a day notice
Interview Assessment Notes
Interested in this candidate?
Silicon Valley Associates Recruitment
Hong Kong
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
China
25F, Central Plaza, Xin Tian Di, Shanghai
Singapore
Ubi TechPark #01-08, Singapore
China
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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