- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has over three years of experience in the IT industry, specializing in network engineering. After earning his degree in network engineering, he began his career as a network engineer at a British chemical company, where he configured and managed network devices, monitored network performance, and provided user support and troubleshooting. He then advanced to an IT supervisor role at a Chinese startup, overseeing networking, support, server maintenance, cabling, and security aspects. Later, preferring the structured environment of international companies, he joined XXXX, where he supported more than 30 sites nationwide by handling technical support tickets, analyzing network requirements, managing equipment and assets, and monitoring performance using tools such as SolarWinds and Cisco DNA Center. His duties included providing Level 2 technical support, resolving network incidents, managing resource requests, and analyzing network requirements for site expansions. Additionally, he managed network equipment, supervised routine IT room inspections, and monitored network performance using industry-standard tools, while also contributing to network security maintenance and cloud network management. - What skill(s) / experience would you self-describe as strongest or specialist in?
He believes his strongest skills lie in various aspects of IT, and his experience will be advantageous. For example, his background in help desk support will be especially beneficial for such roles. - Do you have the lists of key criteria’s according to the clients’ requirements?
Prior to his incident experience he uses a developed ticketing tool rather than ServiceNow and leverages JIRA as a project management tool. His ticketing system is integrated with his ITSM platform and receives notifications from SharePoint. In his second job experience, he managed the deployment of new laptops for onboarding employees by installing Windows images before distribution. When users encounter issues—such as inaccessible websites or malfunctioning software—his troubleshooting approach is to first ask if the computer has been rebooted or if the software has been reinstalled, which resolves most problems. If these initial steps fail, he checks the task manager, restarts essential services, reviews system logs for errors, and reloads or resets the database. In rare cases, he re-images the system, a process that is facilitated by the use of system disks. His expertise spans both Microsoft and Linux environments, including distributions like CentOS and Ubuntu.
Level 2 technical support, Microsoft, Linux, Networking, SolarWinds, Cisco, Network Engineer
Department: HOT CH IT Infrastructure
Salary: $15k RMB per month or negotiable
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RECRUITER SUMMARY
HOT CN IT Infrastructure, Level 2 technical support, Microsoft, Linux, Networking, SolarWinds, Cisco, Network Engineer , $15k RMB
28/02/2025
Candidate Background
Nationality:
Chinese
Residence:
Shanghai, China
Education:
Bachelor’s Degree in Network Engineering at XXXX University
Languages:
English – Fluent,
Mandarin- Native
Experience:
Has over +3 years of experience in IT Industry.
Current & Previous Employers and jobs include:
Network Engineer at XXXX,
IT Supervisor at XXXX,
Network Engineer at XXXX
Motives:
He is actively looking a job due to his recent company lay off. Open for Networking or any IT related positions.
Current Salary:
$15k RMB per month
Expected Salary:
$15k RMB per month or negotiable
Notice Period:
Can start immediately
Interview Availability:
Requires a day notice
Interview Assessment Notes
Interested in this candidate?
Silicon Valley Associates Recruitment
Hong Kong
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
China
25F, Central Plaza, Xin Tian Di, Shanghai
Singapore
Ubi TechPark #01-08, Singapore
China
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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