- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
She has over two years of experience in the IT industry. After graduating in 2022, she worked as an IT support specialist at XXXX for more than two years, where she developed expertise in systems maintenance and management. Her daily responsibilities included handling inquiries via chat and phone from colleagues worldwide especially in the Asia-Pacific region and troubleshooting both software and hardware issues. She was also responsible for managing XXXX’s retail systems and coordinating IT critical incidents, which involved communicating with teams in the US and Europe to clarify incident statuses and determine next steps. Additionally, she supported key stakeholders such as the commercial and product teams as well as important suppliers, gaining valuable business insights and developing resources on common IT issues. This experience has helped her build a solid foundation in IT and effective cross-departmental communication to ensure smooth operations in both stores and offices. - What skill(s) / experience would you self-describe as strongest or specialist in?
Although she is not an IT professional by major, her two years of experience allowed her to enhance her troubleshooting skills. Additionally, she developed strong communication abilities by collaborating with colleagues from diverse backgrounds including India, Europe, the US, and China to resolve issues and support business operations. Finally, she continuously pursued learning opportunities during her daily work. - Do you have the lists of key criteria’s according to the clients’ requirements?
She works in incident support and rotates through call, chat, and coordinator shifts. When a support request comes in from a coworker, she remotely accesses the computer to determine if it is a personal issue or one with a broader business impact. For larger problems, she creates an incident in the ServiceNow system, gathers information such as screenshots, videos, and equipment details, and contacts the appropriate team whether it be product, application, server, or network to resolve the issue. In cases that are more complicated, she arranges a troubleshooting meeting via email. Initially trained in desktop maintenance and helpdesk support at XXXX, her role expanded to include hardware issues like setting up printers and managing software installations, as well as handling common application issues affecting order creation and other daily operations. Additionally, she supports a desktop order creation tool and a new system rollout, summarizing common issues and reporting them to the development team to mitigate potential impacts on the business and brand reputation.
ServiceNow, Retail systems, Systems maintenance & management, Support Specialist IT Service Desk
Department: HOT CH IT Infrastructure
Salary: $12k RMB per month
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RECRUITER SUMMARY
HOT CN IT Infrastructure, ServiceNow, Retail systems, Systems maintenance & management, Support Specialist IT Service Desk, $12k RMB
28/02/2025
Candidate Background
Nationality:
Chinese
Residence:
Shanghai, China
Education:
Public Administration Master School of Management at University of XXXX for Science and Technology –
English Language and Literature Bachelor School of
Foreign Languages at XXXX University of Science and Technology
Languages:
English – Fluent,
Mandarin- Native
Experience:
Has over +2 years of experience in IT Industry.
Current & Previous Employers and jobs include:
Support Specialist IT Service Desk at XXXX,
HR Manager Assistant HR
Operations & Systems (Internship) at XXXX
Motives:
She is actively looking a job because she wants to explore other industry. Open for any IT related roles.
Current Salary:
$12k RMB per month
Expected Salary:
$12k RMB per month
Notice Period:
Can start immediately
Interview Availability:
Requires a day notice
Interview Assessment Notes
Interested in this candidate?
Silicon Valley Associates Recruitment
Hong Kong
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
China
25F, Central Plaza, Xin Tian Di, Shanghai
Singapore
Ubi TechPark #01-08, Singapore
China
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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