- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has 10 years of experience in the IT industry. In his previous role at XXXX China, he provided onsite IT support and offered assistance across Tiers 1 to 3 by managing a help desk through channels such as Teams, email, Slack, and phone to resolve IT-related issues. He also managed annual end-user onboarding and offboarding, including IT orientations covering Windows, macOS, iPhone, and Android devices. Within his Tier 3 responsibilities, he led the IT team, maintained project management processes, and established and sustained the company’s call center and Avaya telecommunication systems. Additionally, he oversaw instant messaging management, privileged identity management, and SSO integration. He contributed to various projects, including the setup of primary and disaster recovery data centers, the establishment of company offices in Beijing, Shanghai, and Shenzhen, and the implementation of Logic Tech MTR rooms. Prior to this, he worked as an IT developer at a German company’s Shanghai office, where he provided IT support, managed email account setups, handled user onboarding—including IT and email account creation, server configurations, and printer server maintenance—and maintained lab systems with data backup. Earlier in his career, he gained three years of experience as a help desk engineer supporting multiple companies. - What skill(s) / experience would you self-describe as strongest or specialist in?
He is personable and communicates well with the collaboration team. His efforts benefit both the company and its users, consistently earning positive feedback. In technical side he is also familiar with Linux and SSO services. - Do you have the lists of key criteria’s according to the clients’ requirements?
His experience are combined his technical expertise, managing three key technical aspects with ease. He quickly identified the root cause of issues, especially those related to Windows 10 systems—which have since been upgraded to Windows 11—and demonstrated familiarity with Linux distributions such as Red Hat and Ubuntu, despite their challenges. For hardware side, he contacted laptop brand support regarding cases like motherboard failures or necessary factory replacements. He estimates that end-user support makes up roughly 50% of his responsibilities, with the remaining support provided through additional technical and data center services. He focuses on Active Directory, VMware, Intune, and macOS support.
Windows, Active Directory, VMware, Intune, macOS support, Tier 1 to 3, IT support
Department: HOT CH IT Infrastructure
Salary: $20k RMB per month
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RECRUITER SUMMARY
HOT CN IT Infrastructure, Windows, Active Directory, VMware, Intune, macOS support, Tier 1 to 3, IT support, BITS, $20k RMB
04/03/2025
Candidate Background
Nationality:
Chinese
Residence:
Shanghai, China
Education:
XXXX University of Electronic Technology – College of Computer Applied Technology
Languages:
English – Fluent,
Mandarin- Native
Experience:
Has over +10 years of experience in IT Industry.Current & Previous Employers and jobs include:
Paypal CN BITS Team at XXXX,
IT Dept. at XXXX,
MIS Dept. at XXXX,
KA Support Team at XXXX
Motives:
He is actively looking a job since he left his company due to his family relocating back in their home in Shanghai.
Current Salary:
$15K RMB per month +13 Month
Expected Salary:
$20k RMB per month
Notice Period:
Can start immediately
Interview Availability:
Requires a day notice
Interview Assessment Notes
Interested in this candidate?
Silicon Valley Associates Recruitment
Hong Kong
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
China
25F, Central Plaza, Xin Tian Di, Shanghai
Singapore
Ubi TechPark #01-08, Singapore
China
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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