- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has over 10 years of experience in the IT industry. He earned a bachelor’s degree in Business Informatics from the University of XXXX and a master’s degree in Information Communication Technology from the University of XXXX. He began his career in Shanghai in 2017 as an Assistant Engineer at XXXX, where he supported users with hardware and software issues, primarily on Lenovo ThinkPads and MacBooks. His responsibilities included troubleshooting system errors, software integration, testing, and supporting IT-related projects for VIP partners across Shanghai and Southeast Asia. In 2021, he moved to KPMG as an IT Specialist but later transitioned to XXXX in November 2021 for a senior position. At XXXX, he worked on compliance-related tasks and supported users with cloud services, including OneDrive and Azure. He provided IT support to managing directors and key stakeholders. In November 2024, due to company downsizing, he left XXXX and joined XXXX, a medical company, as a VIP support specialist. However, he soon decided to leave due to career growth concerns. After that, he spent three years in Australia before resuming his professional journey. - What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills would be in IT support, particularly diagnosing errors quickly and leveraging past experience to resolve IT-related issues efficiently. His background includes providing internal IT support in large-scale environments, assisting thousands of users in PRC. He excels in identifying suitable solutions and delivering effective customer service. His enthusiasm for IT drives him to continuously deepen his knowledge and expertise in the field. - Do you have the lists of key criteria’s according to the clients’ requirements?
He has experience working in an outsourcing company, particularly handling overseas clients. His role involved working with various incident management software, including ServiceNow and proprietary systems used by companies like XXXX, to manage and resolve tickets based on priority levels. On a daily basis, he handled around 10 to 15 cases, totaling nearly 50 tickets per week. Some tickets were auto-generated by the system, while others were manually submitted by users through hotlines. If an initial support agent couldn’t resolve an issue, he would step in to assist or escalate it further. His expertise includes desktop support, video conferencing hardware such as POLYCOM and Cisco, and IT peripherals like monitors and IP phones. When issues couldn’t be resolved in-house, he coordinated with vendors. He is well-versed in troubleshooting Windows environments, from Windows 7 to Windows 11, as well as Microsoft Office 365 applications, Teams, and proprietary company software, including SAP. He also has experience supporting mobile devices, including MacBooks, iPads, and mobile authentication tools like Intune.
Windows, SAP, ServiceNow, Microsoft 365, OneDrive, Azure, VIP IT Support
Department: HOT CH IT Infrastructure
Salary: $12k RMB per month
Ready to Hire?
We’ll connect you with the right professionals – email us at marketing@svarecruitment.com today.
RECRUITER SUMMARY
HOT CN IT Infrastructure, Windows, SAP, ServiceNow, Microsoft 365, OneDrive, Azure, VIP IT Support, $12K RMB
24/02/2025
Candidate Background
Nationality:
Chinese
Residence:
Shanghai, China
Education:
Master of Information and Communication Technology at University of XXXX,
Bachelor of University of XXXX – Bruce ACT Australia Business Informatics
Languages:
English – Fluent,
Mandarin- Native
Experience:
Has over +10 years of experience in IT Industry.
Current & Previous Employers and jobs include:
VIP IT Support at XXXX,
Cloud Tech Support Analyst – ISA at XXXX,
IT Consultant – ITS at XXXX,
Systems Engineer – Global Technology Solutions at XXXX,
Application Office at XXXX
Motives:
He is actively looking a job because he recently left his company due to internal issues. Open for IT relavent positions.
Current Salary:
$12k RMB per month
Expected Salary:
$12k RMB per month
Notice Period:
Can start immediately
Interview Availability:
Requires a day notice
Interview Assessment Notes
Interested in this candidate?
Silicon Valley Associates Recruitment
Hong Kong
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
China
25F, Central Plaza, Xin Tian Di, Shanghai
Singapore
Ubi TechPark #01-08, Singapore
China
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
Job-Seeker Agreement
The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.
Silicon Valley Associates Recruitment will never charge any fees from job-seekers.
Employer Terms
General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.
These can be sent to you on request or can be found on our website: svarecruitment.com.
