Others

Technical Writer Social Media/Content Writer Web Development Company Software Hardware Microsoft Office

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She started as a technical writer and content writer with XXXX which is a web development company. She would write everything and have a designer working closely with her to have the content integrated with their design; she did different documentation back then including MNTs, guidelines, and more. On the content writing side, she was handling all their social medias, articles for them and sister company, and more. She is currently with XXXX as an Associate Manager, Technical/Content Writer where she creates documentation again including MNTs, guidelines, methodology, T&Cs, and also was a part of the content and social media group, creating newsletter for their global business, and so on. She also does events hosting and voiceovers on top of her existing skillsets. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skills would be her natural writing experience whether technical or content/social media-related. She’s good with the regular tools used for writing as well such as Microsoft Office, and has proven her precision and depth in doing documentations. 3. Do you have the lists of key criteria’s according to the clients’ requirements? Has more than 5 years of experience in technical writing and has a few months of leadership/managerial experience from past jobs. She can work on the hardware side of things and has experience doing user guides, manuals, and similar ones. Can learn the different safety standards needed for projects as well if given the time and chance.

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CRM, Operations, Technical Product Representation, SaaS, Cybersecurity

1.       Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has a total of 7 years of work experience specialized in CRM Operations. Currently serving as a CRM Operations Specialist at XXXX, he manages the full lifecycle of CRM systems, including Salesforce and Microsoft Dynamics, with a specific focus on pre-sales and post-sales enhancements. His expertise spans the design of automated workflows, loyalty program management, and the architectural improvement of CRM ecosystems to ensure they remain scalable and efficient. His background also includes significant experience in the SaaS and Cybersecurity sectors, having worked with major global brands such as Adobe and Microsoft. At XXXX, he was responsible for monitoring sales teams to ensure their activities remained strictly aligned with CRM strategies and lead management protocols. 2.       What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skills Technical Product Representation and systems architecture. He specializes in bridging the gap between complex software capabilities and business requirements, acting as the technical authority for the CRM and SaaS products he manages. 3.       Do you have the lists of key criteria’s according to the clients’ requirements? He has a total of 7 years of work experience specialized in CRM Operations. He is uniquely qualified as a Lean Six Sigma Black Belt, a credential he leverages to apply data-driven methodologies and rigorous efficiency standards to all operational strategies and business goals. By combining deep technical knowledge of CRM platforms with a strategic focus on sales enablement and process improvement, he excels at bridging the gap between complex software solutions and the operational needs of large-scale financial and technology organizations

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Business Development, Operations, Merchant Lifecycle

1.       Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has a total of 6 years work experience. Currently, he is an Operations Supervisor leading a team of 15 to 20 at XXXX. He specializes in the high-stakes Payment Gateway sector, specifically supporting merchants in the iGaming and Forex industries within the UAE market. His current role involves overseeing the entire transaction lifecycle—including pay-ins, payouts, and settlements—while utilizing data analysis to monitor key performance indicators such as transaction success rates and customer retention patterns. He acts as a strategic lead, bridging the gap between technical processing and merchant support to ensure seamless financial operations. Before this, he served as a Health and Benefits Administrator at XXXX, managing complex US pension policies and government schemes like Medicare and Medicaid. With a BSc from Delhi University and a diverse portfolio spanning fintech, telecommunications, and data administration, he brings a strong mix of team leadership, analytical troubleshooting, and cross-departmental project management. His professional background also includes a tenure at XXXX, where he utilized Salesforce to facilitate cross-functional collaboration between technical, financial, and infrastructure teams. In this capacity, he managed long-term broadband and fiber-optic deployment projects ranging from six months to a year. 2.       What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skills would be Business Development, Operations, and Analytical Troubleshooting, specifically within the fintech and payment gateway sectors. He possesses a strong “logical edge,” which he uses to translate complex technical payment queries into clear, actionable explanations for both merchants and customers. 3.       Do you have the lists of key criteria’s according to the clients’ requirements? He has a total of 6 years work experience. With two years of direct experience managing the full Merchant Lifecycle—from initial onboarding to resolving deep-tier technical issues—he has refined his ability to provide high-level support while simultaneously identifying patterns in data to improve service delivery. His expertise is characterized by proactive communication and a consultative approach to business development, ensuring that merchants not only feel supported during technical disruptions but also understand the underlying logic of the solutions provided.

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API, GPI, ERP System, Payment, Payment methods, Reporting, Fintech Industry, Product Manager

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has 10+ years of experience in the fintech and payments industry. He studied Business at a university in Belgium and started his career at Deloitte, where he spent two years working on data management projects for insurance companies. After that, he co-founded and ran a restaurant for two years, then decided to return to the corporate world to learn something new. He then joined XXXX, an American fintech company, where he worked for about four and a half years as a Business Analyst in the project management team. This was his first hands-on experience with corporate payments, working on solutions that connect ERP systems to banks to manage inbound and outbound payments, reporting, payment flows, formats, account statements, and cash management tools. He later moved to Worldline, a major European payment service provider, where he worked as a Project Manager on a collecting solution that simplified payment methods, contracts, reporting, and payouts for merchants, including marketplace businesses. Most recently, he has been working as a freelance Project Manager at XXXX, focusing on a pre-validation API product that checks payment data and verifies beneficiary accounts to reduce errors and fraud, a solution now widely used by banks across Europe. What skill(s) / experience would you self-describe as strongest or specialist in? One of his biggest achievements was during his time at FIS, where he led a project around XXXX’s Global Payment Initiative (GPI). This initiative made cross-border payments transparent, allowing corporate treasurers to track payments in real time, similar to tracking a delivery, and see where fees were deducted. Before this, cross-border payments were mostly a black box. He took the lead in working closely with XXXX and two key clients, XXXX and XXXX Company, who joined the pilot. He helped prototype the solution, tested it with clients, and later led the effort to fully develop and industrialize the feature. This made XXXX one of the first fintechs on the corporate side to offer XXXX GPI, bringing strong market attention. For about a year, he became the internal point person for everything related to XXXX  GPI, supporting clients, attending conferences, and representing the product externally.

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Strategy, Product Management, Energy and Manufacturing Industry, Strategy & Propositions Lead

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has 10+ years of experience mainly in the energy sector, with some exposure to manufacturing. He currently works for the third-largest energy provider in the UK, focusing on pricing, partnerships, and business development. His role covers contracts, working with both internal and external stakeholders, and helping bring new propositions to market, including go-to-market activities. He also works on building C-suite investment cases, explaining why the business should invest hundreds of thousands or even millions into specific projects, based on market analysis and pricing work. On top of that, he’s often involved in delivering the projects themselves. He’s worked with government bodies, spoken with MPs, and handled lobbying and standards-related topics, so his skill set is quite broad and transferable beyond just the energy sector. What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skill is stakeholder management. He’s good at getting people aligned at all levels — from teams on the ground to C-suite leaders — and building trust and rapport so things get done. This includes handling the financials, presentations, and adjusting how he communicates depending on the audience. One of his latest and biggest achievements was securing a few hundred thousand pounds in investment during a financially tough period for the business. He built a strong investment case around an innovative product, clearly linking it to business goals, long-term vision, customer value, and ROI. He handled everything end to end — from number crunching, legal and contracts, to presenting to senior management — and also delivered the project as project manager. The result was real business value, happier customers, and turning what was previously a loss into something profitable.

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Technical Documentation Manager Engineering Hardware Telecom Products Adobe InDesign Data

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She’s currently a Technical Manager, Data Management for XXXX where she’s mainly focused on the data catalog that they have built; on a daily basis, she’s involved with collecting data, ensuring they are catalogued/listed to make everyone aware of different data and information. They have two parts of data catalog: business glossary and data dictionary, which they connected to multiple data resources at Jockey Club. She’s also part of the data quality team where they look at data quality dashboard and ensure everything is aligned and is within the criteria they have set. Prior to this, she was with XXXX as a Sr. Technical Writer, their product there was a payment gateway, and since they didn’t have a technical writer, she was the one who set up the documentation process, templates, standards, and such. She also worked with XXXX, which is a telco company, as a Sr. Technical Writer; her role there was more of BAU, she took over some of the documentation part as well. She started her career XXXX as a Business Analyst/Sr. Requirements Analyst. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skills would be writing and eliciting information from other people, build information and ask for the right questions to get additional insights. In terms of tools, she’s good with data cataloging and metadata management tools, BA and documentation such as Jira, Confluence, Microsoft Office Suite, and more. 3. Do you have the lists of key criteria’s according to the clients’ requirements? Has more than 13 years of experience as a senior technical writer and about 5+ years of managerial experience as well. During her time with XXXX, she worked mostly on hardware and telco-related products so she’s familiar on creating user guides/manuals, installation guides, technical specifications, and such. Coming from a Computer Engineering major, she’s comfortable to work with heavy machineries, engineering, and consumer-based products. Has used Adobe InDesign and has minimal experience with XML documentation as well.

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Legal Translation Law Firms Compliance Regulatory Standards Arbitration Cases

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? His last role was a Legal Translator for an international law firm in Malaysia, where he translated contracts, arbitration documents, and compliance manuals between Mandarin and English. Previously, he worked in the corporate legal department of a multinational company in Vietnam remotely, handling shareholder agreements, governance documents, and regulatory filings. His career demonstrates a consistent focus on legal translation, with increasing responsibility for high-stakes documents and cross-border compliance.  2. What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skills would be legal translation accuracy, confidentiality, and contextual adaptation. He specializes in translating complex legal terminology without losing nuance, ensuring that contracts and compliance documents are legally sound in both languages. He’s also great at working with lawyers, compliance officers, and corporate executives to deliver translations that meet regulatory standards.  3. Do you have the list of key criteria according to the client’s requirements? He has over 5 years of translation experience and has worked with law firms and corporate legal teams. He is great with arbitration cases, corporate filings, and compliance manuals, making himself  highly reliable for sensitive legal contents.

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Technical Documentation Technical Writing IT Project Coordinator Software Solutions Engineering

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She has been in and out of the IT industry for more than 25 years now and 8 years of which were spent in Qatar, wherein she was working with an oil and gas company; she was able to practice her training skills and coordination part there since she was working closely with the learning and development team, involved with the safety standards as well. She also worked with XXXX as a Process Technical Writer where she was assigned on the operations department and had to make sure that all the policies, procedures, and all the documents are aligned with the regulations mandated by the BSP; so she was involved with the business and technical side. She also had to review documents and produce some policies they need to comply. She was also an IT Project Coordinator and Lead Technical Writer for XXXX where she headed the documentation and testing team, including 2 technical writers and 2 testers. She was also the one doing the presentation to their clients in terms of functionality of the software they’re doing for them. She is now with XXXX as a Technical and Customer-Facing Documentation Writer where she does all the Knowledge Base articles from creation to publishing. She’s also the one modifying and maintaining all their documents to ensure they are aligned within the updated release of their software; they provide POS, kiosk, display systems, and more. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skills would be her technical know-how; even if the software or a specific tool/technology is new to her, she can easily learn it by exploring all the systems. She’s good with dealing with other teams and communicating to them as well. She considers herself resourceful enough to know and learn things. 3. Do you have the lists of key criteria’s according to the clients’ requirements? She has more than 10-15 years of experience in technical writing, mostly for software products, but since she came from an engineering background, she’s confident to work on the hardware side of things as well including machineries, engineering equipment, and consumer-based products. Managerial experience of about 5+ years now and has handled the biggest team size of 4 back in her previous role with XXXX. She’s also keen to learn and research about the different safety standards to be used for this role, and believes she can learn it in a short span of time; has the foundation knowledge of Adobe InDesign and Illustrator, and minimal experience with XML documentation as well.

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Binance, Bybit, Funding Pips, Forex, Crypto space, Independent Trader

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has 2+ years of experience in the industry, with a strong sales background from VIP hospitality. His focus has always been on building and maintaining long-term client relationships, not just closing sales but creating genuine, long-term connections. Alongside sales, he has managed his own crypto portfolios and traded actively, which helped him understand client behavior and psychology, especially during volatile markets. He knows how stressed clients can get and focuses on explaining market situations clearly, sticking to strategy, avoiding panic, and building trust while staying compliant and delivering a good client experience. He is genuinely interested in the Forex and crypto space and follows market movements closely, including trends like BTC dominance and overall market direction. What skill(s) / experience would you self-describe as strongest or specialist in? His strengths include strong market knowledge, a long-term mindset, and a client-focused sales approach. He believes meaningful results take time and always plans with a long-term vision. In sales, he listens carefully to clients, understands their needs, budget, and goals first, and then works from there. He considers active listening a key skill, especially when dealing with CFDs and crypto markets. Do you have the lists of key criteria’s according to the clients’ requirements? He has hands-on experience using platforms such as Binance, Bybit, and prop firms like Funding Pips. He understands account management, deposits, withdrawals, and the full trading process. He started trading seriously about a year ago, following clear strategies and rules, and understands the discipline required to trade consistently. He tracks all his trades in Excel, including screenshots and explanations for each position based on strategy. He started with a modest capital of around $1,000–$1,500, believing in proper risk management before scaling. Overall, he sees trading as valuable not just financially but mentally, as it builds focus, discipline, and risk awareness.

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Liquidity, FX, Derivatives, Commodity, Institutional, Forex Industry, Structured Products Specialist

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has around nine years of experience in financial markets, mainly in structured products, FX, and derivatives, after completing his finance degree. His first and others roles back in Sudan was not related in the Financial industry so he did not include it on his CV but he initially started in this Industry  when he was a Market Analyst & Trading Support at XXXX, where he handled daily market updates, pricing requests, and basic product comparisons while supporting the dealing and sales teams. He also guided small institutional and retail clients on simple FX products. His next role was at XXXX as Structured Products Associate in an international brokerage, working with family offices, liquidity providers, and active HNW traders. He handled pricing, idea generation, term sheets, and booking for barrier options, DCDs, accumulators, and supporting about 150–200k USD yearly PnL. One of his highlight was restructuring a client’s losing DCD into a modified version that helped recover roughly 20% of the loss and increased client activity. He is currently promoted in the same company as a Sr. Structured Products Specialist, this time he is managing HNW and institutional clients from the GCC, Asia, and Europe. He supports trades in the 5–20M USD notional range each month, works on customized FX and commodity notes, and coordinates execution with liquidity providers. He consistently delivers around 400k USD yearly PnL, including a yield enhancement deal for a GCC client that generated around 45k USD in one month. What skill(s) / experience would you self-describe as strongest or specialist in? He is strong in communication and can explain complex market ideas and structured products in a clear and simple way for clients. Along with his negotiation skills as well, especially when handling pricing discussions, and deal terms. He builds trust quickly and maintains long-term relationships through consistent with the clients. He is also good at problem-solving, handling urgent client issues, and finding practical solutions when markets move unexpectedly.

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