Post-Sales / technical Support
Job Description
Responsibilities, Skills & Hiring Guide
Looking to Hire Regionally?
Finding the ideal Post-Sales / Technical Support requires understanding the unique business culture, customer needs, and growth opportunities in each region. Explore our tailored hiring guides for Asia, Greater China, and the Middle East to connect with proven sales leaders who can drive your market forward.
What is Post-Sales / technical Support?
Post-Sales or Technical Support is the team responsible for helping customers after they purchase a product or service. In the tech industry, this role ensures clients can successfully use the software, hardware, or IT solutions they bought. They troubleshoot issues, provide technical guidance, offer product training, and make sure customers remain satisfied and supported throughout their lifecycle.
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Post-Sales / Technical Support
Job Description Template
Use this sample to attract top-tier candidates.
Job Title: Post-Sales / Technical Support
Location: [Insert Location: Asia Pacific / Middle East / Greater China]
Job Type: Full-time | Executive Level
Job Summary:
We are looking for a Post-Sales / Technical Support Engineer to join our team. This role bridges the gap between sales and ongoing customer success, ensuring clients receive the technical expertise and support they need after purchase. You will act as the key contact for troubleshooting, training, and optimizing product usage, helping customers achieve long-term value.
Key Responsibilities:
Serve as the main technical point of contact for clients after purchase/implementation.
Provide hands-on support for product installation, configuration, integration, and troubleshooting.
Respond to client inquiries via email, chat, phone, or ticketing system in a timely manner.
Document customer issues, solutions, and best practices for internal knowledge sharing.
Collaborate with Sales, Customer Success, and Product teams to ensure smooth handover and support.
Escalate complex technical issues to engineering or product development when required.
Deliver product training sessions, demos, and best-practice guidance for end-users.
Monitor client satisfaction and proactively identify opportunities to improve customer experience.
Track and report recurring issues to contribute to product improvement.
Qualifications:
Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience).
2+ years’ experience in technical support, post-sales engineering, or customer-facing IT role.
Strong knowledge of [adjust depending on company: SaaS, cloud platforms, networking, hardware, software applications, etc.].
Excellent problem-solving skills and ability to troubleshoot complex technical issues.
Strong communication skills (both written and verbal) with customer-first mindset.
Ability to work independently and collaborate effectively with cross-functional teams.
Experience with CRM, helpdesk, or ticketing tools (e.g., Zendesk, Jira, HubSpot, Salesforce) is a plus.
Do You Need a Post-Sales Technical Support Professional in Middle East or Asia?
For any business, it is absolutely crucial to keep existing customers happy. This will guarantee that they will keep coming back and purchasing your products and services. But customer satisfaction goes beyond a single transaction. The relationship between company and consumer does not end even long after the product or service has been sold. Continual support and assistance must be given.
Because a customer has purchased your product and service, they trust you to help them with its use and to give them solutions to future problems that may arise. To retain the loyalty and satisfaction of your consumers, your brand must think beyond the single transaction and instead, be with your consumers every step of the way. Hence, your need post-sales technical support professional to work on customer assistance and support.
In need of a Post-Sales Technical Support Professional? Contact our IT recruitment agency and we’ll help you access talented individuals looking for a job in Hong Kong that fits both the standard qualifications required for the position, as well as your specific personnel requirements.
What qualifications are required for an Post-Sales / technical Support?
Typically, candidates are expected to have a degree in computer science, information technology, engineering, or a related field, along with relevant technical certifications depending on the industry.
What skills are important for this role?
Key skills include problem-solving, strong communication, technical proficiency in relevant software or hardware, customer service orientation, and the ability to work collaboratively with sales and engineering teams.
What is a Post-Sales / technical Support Salary?
| Country | Average Salary (USD) |
|---|---|
| Dubai | $25,000 – $45,000 |
| China | $15,000 – $30,000 |
| Hong Kong | $28,000 – $50,000 |
| Japan | $35,000 – $60,000 |
| South Korea | $30,000 – $55,000 |
How can my company hire an Post-Sales / technical Support
Your company can leverage our recruitment services, where we help you source, screen, and shortlist qualified candidates who match your technical requirements and organizational culture.
Looking for Talent?
We Specialize In Placing Post-Sales / technical Support In:
- Asia Pacific (Singapore, Japan, South Korea, Australia, Philippines, Malaysia)
- Middle East (UAE, Saudi Arabia, Qatar)
- Greater China (Hong Kong, Shenzhen, Beijing, Chengdu Taiwan, Mainland China)