- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has six years of experience in the IT field working in the financial institutions, logistics companies, and government offices, where progressing from helpdesk and desk-side support roles to more advance IT service management. His work has included providing Tier 1 and Tier 2 support, with a focus on incident and problem management and having a good quality of communication towards work. He has collaborated with global teams and end users to efficiently resolve issues and ensure smooth service operations. - What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills include his technical knowledge, technical writing, and effective support. He plans to concentrate on areas related to his field of study, especially in assisting end users with general computer usage and initial setups. However, he acknowledges limitations with certain basic network issues, such as DHCP or DMS. - Do you have the lists of key criteria’s according to the clients’ requirements?
He has experience in Tier 1 and Tier 2 support and holds certifications ITIL and planning to get CCNA. In his current role, he manages IT service processes, primarily incident and problem management, including reviewing incident statuses, assessing priorities, escalating issues to teams, vendors, or non-IT departments, analyzing root causes, and monitoring resolutions. Additionally, he has experience supporting office computing issues, email systems, Active Directory, network assignments, and various devices, including desktops, laptops, and mobile devices. He is most experienced with the Remedy ticketing tool and, while he hasn’t used ServiceNow, he is familiar with it. In networking support, he has handled IP address assignments, DHCP management, and assisted the internal network team.
Active Directory, Networking, Remedy ticketing, Tier 1 & Tier 2 support, CCNA , ITIL, IT Analyst
Department: HOT HK IT Infrastructure
Salary: $35k HKD per month or negotiable
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RECRUITER SUMMARY
HOT HK IT Infrastructure, Active Directory, Networking, Remedy ticketing, Tier 1 & Tier 2 support, CCNA , ITIL, IT Analyst, $35k HKD
05/03/2025
Candidate Background
Nationality:
Hong Konger
Residence:
Hong Kong
Education:
Bachelor of Science (Honours) Computer Networks and Security at XXXX University London,Bachelor of Social Science (Honours) (Major in Applied Psychology)
XXXX College (de-registered),XXXX Directors’ College, ITIL ® 4 Foundation – IT Service Management Certification
Languages:
English – Fluent,
Cantonese – Native,
Mandarin – Fluent
Experience:
Has over +6 years of experience in IT Field.Current & Previous Employers and jobs include:
Senior Analyst / Senior Software at XXXX,
Senior IT Support Specialist / Support Service Specialist at XXXX,
IT Engineer at XXXX,
Service Engineer at XXXX,
IT Engineer at XXXX,
Service Engineer at XXXX,
IT Engineer at XXXX,
IT Engineer at XXXX,
Activities Assistant at XXXX
Motives:
He is open for jobs in the market. Preferred IT relevant roles.
Current Salary:
$34K HKD per month
Expected Salary:
$35k HKD per month or negotiable
Notice Period:
1 Month
Interview Availability:
Requires a day notice
Interview Assessment Notes
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