- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has 1.5 years of experience in the IT field and is currently working as an IT Support Specialist at XXXX, where he manages the hardware refresh program. His daily tasks include setting up new machines to replace old ones, checking configurations, and ensuring systems are properly built for future use. Previously, at XXXX, he worked as a Support Engineer, supporting 3,000 users by providing application support for Microsoft tools like Edge, Teams, Outlook, and SharePoint. He also handled voice and remote support for corporate devices. Before that, he worked at XXXX as an IT Service Analyst, assisting stores worldwide, primarily in the APAC region, due to time zone differences. - What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills are in application support, particularly in Intune and MobileIron setup. He also has experience in mobile device troubleshooting and related support tasks. - Do you have the lists of key criteria’s according to the clients’ requirements?
He has an ITIL certification, he has experience working in ITIL process where he is ensuring compliance with established rules and regulations. Whenever new guidelines are introduced, they must be followed, though suggestions for improvements are also welcomed by management to enhance daily operations. He has experience working with Windows 10 and 11, as well as incident management at XXXX. His role involves handling tickets received from the Global Service Desk (GSD), and he is well-versed in using ServiceNow for ticketing
Microsoft, Windows OS, ServiceNow, Incident management, ITIL, IT Support Specialist
Department: HOT HK IT Infrastructure
Salary: $27k - $28k HKD per month
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RECRUITER SUMMARY
HOT HK IT Infrastructure, Microsoft, Windows OS, ServiceNow, Incident management, ITIL, IT Support Specialist, $27k HKD
17/03/2025
Candidate Background
Nationality:
Hong Konger
Residence:
Hong Kong
Education:
XXXX University
Bachelor of Social Sciences (European Studies [German Stream]),ITIL 4 Foundation Certificate in IT Service Management
Languages:
English – Fluent,
Cantonese – Native,
Mandarin – Fluent
Experience:
Has over +1 and a half years of experience in IT Industry.Current & Previous Employers and jobs include:
IT Support Specialist at XXXX,
Deskside Support Engineer at XXXX,
IT Service Desk Analyst at XXXX,
Assistant Merchandiser at XXXX
Motives:
He is actively looking a job for career development. Open for any IT relevant roles.
Current Salary:
$24k HKD per month +Bonuses
Expected Salary:
$27k – $28k HKD per month
Notice Period:
1 Month
Interview Availability:
Requires a day notice
Interview Assessment Notes
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