- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has 3 years of experience in IT and networking field. He recently graduated at XXXX College of Commerce with the degree in Software engineering. He is currently working in an MNC called XXXX. In his current role, he is responsible in printer setup, router configuration, and switch maintenance. With experience in five projects, he has served as a supervisor for all of them. - What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills would be in help desk support. He has experience managing Tier 2 support, handling all tickets, and providing assistance to VIP customers. Also, one of his project includes providing end-to-end technical support for 20+ new store openings across North America, East Asia, Southeast Asia and configured. Additionally, he configured and deployed IPSec VPNs using Cisco routers to establish secure communication between branch offices and set up essential firewall rules. - Do you have the lists of key criteria’s according to the clients’ requirements?
He has 3 of experience in IT field including his experience in Internship. Currently, he manages IT support, help desk operations, ticketing systems, and CCTV configuration. Prior to service task management, along with his team initially they used ServiceNow for a week before switching to the ticket system which the duty in the system is similar to ServiceNow as well, everything is in Chinese, and when there is no call line or emergency line to address issues. Also, he is pursuing CCNP and ITIL certifications.
Tier 2 support, Networking, VPNs, Cisco routers, Help desk operations, Ticketing systems, CCTV configuration, IT Specialist
Department: HOT HK IT Infrastructure
Salary: $25k HKD per month
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RECRUITER SUMMARY
HOT HK IT Infrastructure, Tier 2 support, Networking, VPNs, Cisco routers, Help desk operations, Ticketing systems, CCTV configuration, IT Specialist, $25k HKD
05/02/2025
Candidate Background
Nationality:
Chinese
Residence:
Guangzhou, China Open to relocate in Hong Kong (As his family is based in Hong Kong)
Education:
Bachelor’s degree in software engineering at XXXX of Commerce
Languages:
English – Fluent
Cantonese – Fluent
Mandarin – Fluent
Hakka – Native
Experience:
Has over 3 years of experience in IT Industry.
Current & Previous Employers and jobs include:
IT Specialist at XXXX,
Information Technology Specialist at XXXX.
Motives:
He is actively looking a job for a better opportunity to improve himself and for a good salary. Open for IT related roles.
Current Salary:
$7k HKD per month
Expected Salary:
$25k HKD per month
Notice Period:
1 Month
Interview Availability:
Requires a day notice
Interview Assessment Notes
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