- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
She has over five years of experience in the industry and is currently working in Optimum Solution for about 6 months as an IT help desk support specialist. Her responsibilities involve troubleshooting issues for users, primarily in the entertainment sector, including those in Macau, Manila, and Cyprus. She handles issues with Windows 80 accounts, Outlook, and other system-related problems. Her team uses Microsoft Office and gaming systems for the entertainment and hospitality industries, including hotel users. - What skill(s) / experience would you self-describe as strongest or specialist in?
She has developed strong communication skills through interactions with diverse users and staff, recognizing that effective communication is essential, especially when assisting individuals from various industries with IT issues. Understanding that some users may lack familiarity with basic technology, she remains patient, listens attentively, and provides clear, step-by-step guidance. This approach has been particularly beneficial when assisting new staff or elderly individuals who may not be familiar with technology. Her ability to communicate effectively and calmly has been an asset in her career. - Do you have the lists of key criteria’s according to the clients’ requirements?
Currently, on a daily basis, she manages around 50 support tickets, handling requests for user account creation, software installations, and troubleshooting various system issues, including blue screen errors, network problems, and VDI issues. She often communicates with vendors for service-related problems and performs system maintenance for different users. She has experience with MS Office/O365 applications and Windows OS. She managed and maintained Active Directory for users and computers. She also has basic knowledge of servers and networks, as dealing with the network is part of her daily tasks.
Windows, Outlook, System issues, MS Office, MS O365 applications, Active directory, IT Specialist
Department: HOT HK IT Infrastructure
Salary: $22k HKD x 13 Months
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RECRUITER SUMMARY
HOT HK IT Infrastructure, Windows, Outlook, System issues, MS Office, MS O365 applications, Active directory, IT Specialist, $22k HKD
08/01/2025
Candidate Background
Nationality:
Hong Konger
Residence:
Hong Kong
Education:
Bachelor of Clinical Medicine XXXX University
Languages:
English – Fluent
Cantonese – Native
Mandarin- Fluent
Experience:
Has over +5 years of experience in the Industry.
Current & Previous Employers and jobs include:
IT Specialist at XXXX,
Trading Adm at XXXX,
Sales Assistant at XXXX,
Senior Operation Officer at XXXX,
Sales Ambassador at XXXX.
Motives:
She is actively looking a job due to her shifting schedule which she wants to work on weekdays, and she wants a challenging opportunity.
Current Salary:
$21k HKD per month
Expected Salary:
$22k HKD x 13 Months
Notice Period:
1 Month
Interview Availability:
Requires a day notice
Interview Assessment Notes
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