1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
She has around 5 years of experience in customer-facing space focusing on enterprise customers across the Southeast Asia. She started off her career being a front-end developer at XXXX and also a Data Analyst for XXXX. Then she transitioned into the sales industry and was a Technical Solutions Specialist for XXXX, where she supported collaboration portfolio for mid-market and small business customers; their portfolio that time included calling, meeting, messaging, and contact center for all the environments like cloud, hybrid, and on-prem. Her most recent role was with XXXX as a Presales Technical Manager where she again covered their collaboration portfolio but much smaller, only focused on video collaboration in the workplace transformation. In summary, her experience has always been related to customer-facing from the discovery call until POCs or deployment, where she worked closely with partner teams or local distributors.
On a daily basis on that last two roles, she would be meeting with their customers and learning deeper about the products or solutions they were selling since they release new ones every day; some other time, she just study their solutions. She covered the whole ASEAN market back then but would only do more of online meetings.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
Strongest skill would be her customer-facing capabilities since she has been doing this for the past 5 years; she loves learning more about challenges of their customers, being able to resolve them by matching their solutions based on their needs as well. On top of that, she is good in getting customer trust and building relationships with them even though she’s only meeting them online.
During her time with XXXX, she has been selected multiple times for an internal demo quarterly quiz and received a Game Changer award even though she’s still new to the sales industry and collaboration portfolio. For XXXX, she received a Big Win award where she worked on a big deal for them.
3. Do you have the lists of key criteria’s according to the clients’ requirements?
She has 5 years of experience in doing technical sales/presales and about a year or two in doing development roles. She would be interested on doing presales or related roles within the SaaS industry.
