VP of Global Customer Success

Department: HOT HK
Salary: Negotiable

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RECRUITER SUMMARY

HOT_HK Sales, Chief Advisory Officer, VP of Global Customer Success

03/07/2024

Candidate Background

Nationality:
Hong Konger
Residence:
Hong Kong
Education:
Bachelor of Business Administration XXXX, Master of Business Administration XXXX
Languages:
English – Fluent, Cantonese – Native, Mandarin – Fluent
Experience:
25+ years of experience in the industry Current & Previous Employers and jobs include: Chief Advisory Officer at XXXX, VP of Global Customer Success at XXXX, Freelance Advisor, Director of Key Accounts Team at XXXX, Director of Customer Success at XXXX, Director of Channels & Alliance at XXXX, Regional Sales Director at XXXX, Territory Manager at XXXX, Solution Manager at XXXX, Head of Application & Software Development at XXXX, Sales Manager at XXXX, Sales & Marketing Manager at XXXX, Sales and Marketing Manager at XXXX, Director of Sales & Engineering at XXXX, System Support at XXXX
Motives:
Is actively looking for a job right now because looking to join MNCs again. Open for customer-facing management roles.
Current Salary:
100K HKD per month
Expected Salary:
Negotiable
Notice Period:
2 Weeks
Interview Availability:
Requires a day notice

Interview Assessment Notes

  1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?|
    Has around 25+ years of experience in the industry and first half of his career started from presales and consulting; he was doing mostly presales and full sales project implementation. He was working for a company before called XXXX and was the sole distributor of a cash register and ATM machines as well, he implemented this project across the Greater China and Asia. Afterwards, he worked with hotel systems and after several years, he transitioned himself to more of sales and marketing and aggregated lots of experience in customer-facing. Along the way, he has worked with multinational US companies and started with ERP and sold Microsoft Dynamics ERP, XXXX, XXXX, and others. For the past five years, he was focusing on the emerging technology products and solutions when he worked with XXXX and they automated the internal process there. Afterwards, he was a VP of Global Customer Success for XXXX where they are focused more on decision-making solutions for insurance companies. He is currently a Chief Advisory Officer in XXXX where he is leading a team of sales and presales experts for providing strategic recommendations on tech solutions.
  2. What skill(s) / experience would you self-describe as strongest or specialist in?
    Strongest skill would be his customer-facing skills; he is strong with engaging in senior level and get deals done. He has worked with subordinates while supporting the regions’ businesses and has worked with several teams including sales, presales, and project team.   
  3. Do you have the lists of key criteria’s according to the clients’ requirements?
    He actually have his BBA and MBA but has been in the tech/IT industry since the start of his career for over 25 years now. He has been into customer-facing roles for many years now and was a Global Customer Success in his previous role. Has worked with lots of SaaS products and the most recent one he was involved with is their deal with an insurance company where they put the solution at AWS and run the cloud service there as well; he also has experience running a solution on their own cloud-based platform before. When he worked with XXXX before, XXXX was one of their customers but doesn’t have much experience in energy industry in that case.  

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