- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has around 3.5 years of experience in the IT field, He is currently based in Japan, he brings strong language skills to enhance customer service and support. In his most recent role at XXXX, he worked as a Desktop Support, handling break-fix solutions and managing new joiner setups for smooth onboarding. His daily tasks included troubleshooting hardware and software issues, managing user accounts, maintaining system settings, and resolving service tickets quickly to reduce downtime. - What skill(s) / experience would you self-describe as strongest or specialist in – He is skilled in ServiceNow, including incident management, His combination of technical expertise and customer focus makes him a valuable asset in IT support roles. He’s skilled at delivering reliable IT support in fast-paced environments.
- Do you have the lists of key criteria’s according to the clients’ requirements? – He has nearly 4 years of experience in the IT field, including time before moving to Japan and worked at XXXX. Here his responsibilities include providing customer support, resolving end-user inquiries, and working with ticketing systems like ServiceNow and incident management. He also handles troubleshooting hardware and software issues, including Windows OS, Microsoft Office Suite, and common peripherals. He has a total of 3.5 years of customer-facing experience since starting in the IT sector. He also passed the N3-level Japanese proficiency.
ServiceNow, Ticketing systems, Incident management, Break-fix solutions, Customer Service, Desktop Support
Department: HOT JPN IT Infrastructure
Salary: $4M JPY Annually
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RECRUITER SUMMARY
HOT_ JPN IT Infrastructure, ServiceNow, Ticketing systems, Incident management, Break-fix solutions, Customer Service, Desktop Support, $4M JPY Annually
20/11/2024
Candidate Background
Nationality:
Hong Kong
Residence:
Japan
Education:
Bachelor of Science – BS, Computer Science, XXXX University
Languages:
English – Fluent,
Cantonese- Native,
Japanese – Intermediate (N3)
Experience:
Has over + 3.4 years’ experience in IT Industry.Current & Previous Employers and jobs include:
Desktop Support at XXXX,
IT Support at XXXX,
IT Support at XXXX
Motives:
He is actively looking for a job because he recently left his company.
Current Salary:
$3M JPY Annually
Expected Salary:
$4M JPY Annually
Notice Period:
Can start immediately
Interview Availability:
Requires a day notice
Interview Assessment Notes
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