L1, L2 Support, Hardware & Software, APIs, Optical Products, Sr. Technical Support Engineer

Department: HOT JPN
Salary: 10M JPY Annually

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RECRUITER SUMMARY

HOT UAE IT Infrastructure, L1, L2 Support, Hardware & Software, APIs, Optical Products, Sr. Technical Support Engineer, 10M JPY

19/09/2025

Candidate Background

Nationality:
Japanese
Residence:
Tokyo, Japan
Education:
Bachelor of International Economics / environmental economics XXXX
Languages:
English – Intermediate/Conversational (Manageable) Japanese – Native
Experience:
Has 20+ years of experience in the IT IndustryCurrent & Previous Employers and jobs include: Senior Technical Support Engineer at XXXX, Technical Support Div. / Product Engineering Div. Deputy Director at XXXX, Sub leader of Department at XXXX, Team Leader of R&D testing and evaluating team at XXXX
Motives:
He is actively looking a job for good opportunity and salary. Open for IT Management roles.
Current Salary:
9M – 10M JPY Annually
Expected Salary:
10M JPY Annually
Notice Period:
1 Month
Interview Availability:
10M JPY Annually

Interview Assessment Notes

  1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
    He has over 20 years of experience in the IT industry, with much of his background in validation testing and development. Most of his work has been focused on optical products, where he gained strong skills in creating test procedures, finding and fixing bugs, and ensuring smooth integration between hardware, software, and APIs. Over the years, he has built a deep understanding of how to validate and improve product quality, always aiming for higher standards. He also developed management experience, leading teams of different sizes—sometimes up to 20 people, but often smaller groups of four to five. His focus has been not only on technical guidance but also on supporting team members with their challenges, building strong communication, and maintaining a positive team environment. Currently, he is working in the surveillance camera field, where he quickly adapted his IT and product management skills. Within a year, he was promoted to a senior role, handling major issues, managing teams, and working closely with partners and customers.

 

  1. What skill(s) / experience would you self-describe as strongest or specialist in?
    His strongest skills include creating applications or diagrams to explain hardware concepts at the L1 level. Most of his abilities come from looking at things from the customer’s point of view, focusing on how systems work, identifying the root cause of issues, and understanding what happens on the customer side. He also has a wide range of hardware knowledge, not just in very specific areas but across different levels. What sets him apart is his ability to think deeply about problems at a lower level, which helps him approach solutions differently. While it may not always be about having the exact technical skill, his way of analyzing and breaking things down makes his knowledge practical and valuable.

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