Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has seven years of experience in the IT industry. Originally from Baoshan, in the northern part of Shanghai, he graduated from XXXX Vocational College of Electronics and Information Technology and began his career at XXXX. He later worked at an education company, providing support for various systems, including OA and Microsoft 365. His most recent role was with XXXX, where he was part of a five-member team. With increased exposure to web users and their needs, he contributed to teamwork management, work development, and the preparation of weekly and monthly reports. What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skills are in system support, particularly in Microsoft 365, including Exchange. In his last job, he provided support for Microsoft applications such as Word and Excel, which are among his key strengths. Do you have the lists of key criteria’s according to the clients’ requirements? In his previous role, he managed IT systems, including PCs, servers, and Zoho CRM, and assisted in OA system testing. He supported desktop operations, coordinated meetings, and provided end-user technical assistance. Additionally, he handled device and software procurement, asset management, and K3 ERP maintenance.

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has over 10 years of experience in IT support, with a background in network engineering. His expertise primarily lies in infrastructure technical support, including helpdesk and infrastructure support for both on-premise and cloud services. Additionally, he has some exposure to cybersecurity. In his last role, he was responsible for helpdesk support across both the headquarters and a manufacturing facility. His work focused on infrastructure and security support, including training employees on security awareness and handling security operations. He managed a large-scale infrastructure across multiple regions, including China, Singapore, Australia, and India, supporting both on-premise data centers and cloud services like AWS. Over the years, he has also gained familiarity with other cloud platforms such as Alibaba Cloud. While his core strengths are in infrastructure and helpdesk support, he has a basic understanding of cybersecurity concepts. What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skill is virtualization within the Windows platform. Additionally, he has worked with Windows Server operating systems, including Windows Server 2008 and 2012. Do you have the lists of key criteria’s according to the clients’ requirements? He has extensive experience working in Windows environments, particularly with desktop systems like Windows 10 and Windows 11.He has experience with iOS, primarily at the Tier 1 or Level 1 support level within the helpdesk team, though it is a small part of daily tasks. For configuration and management, MTM is commonly used. His role focuses on troubleshooting and problem resolution, covering both helpdesk and infrastructure support. Daily tasks involve incident resolution, request management, and service management using ITSM tools like ServiceNow or similar platforms. He also holds an ITIL certification.

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has over 19 years of experience in the IT support field, specializing in hardware, software, and cloud infrastructure. He graduated from China University, a recognized institution under the Project 211 initiative, with a major in Computer Science. His career includes extensive experience working in IT outsourcing companies like XXXX and in banking and investment firms such as XXXX and XXXX. His expertise covers IT development, including GCP migration, AWS deployment, and maintenance in development and jail environments. He has worked as a team member on projects involving GCP migration, infrastructure as code automation, and role-based access control. Previously, he held roles as a Senior Software Engineer at XXXX and an L3 IT Support Consultant at XXXX, managing complex hybrid cloud infrastructures. What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skills include many years of experience in Microsoft product support, particularly Microsoft Active Directory and XXXX. In the earlier stages of his career, he provided office hardware and software support, including office appliances. He initially worked in a help desk role before shifting focus to the server side, gaining familiarity with server maintenance and hardware. In recent years, while working in banking and investment companies, he has supported cloud solutions, including major platforms like AWS, Google Cloud, and Azure. Do you have the lists of key criteria’s according to the clients’ requirements? He has experience with Microsoft Windows operating systems, including Windows 7, 8, 10, and 11, and holds a Windows 7 certification. He is familiar with system configurations, upgrades, and troubleshooting across different environments. Additionally, in ios he has supported MacBook Pro users, particularly with designers and programmers, ensuring software and hardware compatibility. His responsibilities included system installation, troubleshooting, account management, and setting up programming environments such as Visual Studio and Python. Earlier in his career, he provided Tier 1 and Tier 2 support in office environments, later progressing to L3 support. In cases where issues couldn’t be resolved, he coordinated with service providers for code-level fixes. He worked as a project manager at XXXX for nearly four years, overseeing teams ranging from one to 20 members, managing recovery processes, and documenting project outcomes. He also handled people management at an international school and studio. With a strong understanding of ITIL processes, he managed incidents, problem resolution, and change management, ensuring adherence to service-level agreements.

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has over 26 years of experience in the IT field, beginning his career after graduating from XXXX University of Aeronautics in 1996 with a major in aircraft design. Initially working as a manufacturing engineer at Shanghai XXXX Manufacturing Plant, he later transitioned into IT as the industry grew rapidly. He acquired IT-related skills independently and joined a small company, where he gained experience as a system administrator and project manager, handling cabling and infrastructure. He later joined XXXX as a technical support specialist, where he worked for 11 years. What skill(s) / experience would you self-describe as strongest or specialist in? Over the years, he developed expertise in VMware, SharePoint, Microsoft Azure, Microsoft Intune, and various operating systems, including Windows, Mac, and Linux. While proficient in hardware support for laptops, desktops, and servers, he has had limited experience with network infrastructure in recent years. Do you have the lists of key criteria’s according to the clients’ requirements? When he moved into IT support roles, he is focusing on troubleshooting, software, and network-related issues. His responsibilities included device management, enterprise configuration, and service management. Additionally, he has experience with Windows 10 and 11, having worked on a project to upgrade systems from Windows 10 to 11. Additionally, he has experience with Apple iOS and MacBook, as they were widely used by end users in his previous company. He holds an ITIL certification and followed established ITIL processes in his previous role.

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She has 18 years of industry experience, including 13 years in IT technical support and five years as an Assistant IT Manager in a foreign bank. She is proficient in helpdesk operations, supporting Microsoft Office, Windows systems, and other office software like Word, Excel, and PowerPoint. In her previous role as an IT Coordinator at UBC Shanghai Head Office, she managed system administration and coordinated cross-functional teams within the SIS team. Her earlier experience includes working as an IT Support Engineer and a Technical Support Engineer at various companies, handling helpdesk tasks and supporting hardware such as notebooks and projectors. What skill(s) / experience would you self-describe as strongest or specialist in? She can handle hardware but has stronger expertise in software, particularly Microsoft operating systems and Office software. Do you have the lists of key criteria’s according to the clients’ requirements? She has experience using Apple products and is familiar with their systems. Her expertise includes providing Level 1 support for both Apple and Windows operating systems, assisting customers with system resets, and handling general IT support tasks. Additionally, she has experience managing Huawei IP and technical telephone systems.

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has over two years of experience in the IT industry and holds a bachelor’s degree in computer science from XXXX University of Technology. He began his career in 2022; however, following a COVID outbreak in October 2022, he returned home to care for his family until mid‑2023 while taking on part‑time work in computer technical support. During this period, he worked with small studios—typically with fewer than 100 employees—where computer operations were less complex compared to those in larger companies. What skill(s) / experience would you self-describe as strongest or specialist in? He is known for his ability to learn quickly and especially in his computer science skills and his ability to handle various responsibilities. He mentioned that he is skilled in providing care, particularly toward older individuals and emerging leaders. He also noted that, although his country is small, it faces challenges such as technical issues with computer equipment. Additionally, he has conducted IT support experiments, assisting a few small companies. Do you have the lists of key criteria’s according to the clients’ requirements? He has experience in software, primarily working with computer systems to deploy Docker and Linux-based services. He has built and managed server infrastructures using Docker and calibrated these systems for optimal performance. His approach has been compared to leading tech companies for its reliability.

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has over one and a half years of experience in IT within the construction and finance industries and is currently enrolled in a full-time MBA program at USTC. Prior to pursuing his MBA, he worked in the construction industry. Starting in September 2020, he was employed by XXXX as a quantity surveyor, where his responsibilities included contracts management, project management, and collaboration with colleagues, suppliers, and subcontractors. He managed 20 to 30 subcontractors and suppliers, prepared payment certificates, and monitored the progress of contract execution. Later, he transitioned from the construction industry and gained internship experience. In February, he completed an internship with XXXX. There, he managed project demands from colleagues across various regions, reviewed regulations—including those from China and provisions similar to the EU AI Act—to ensure legal compliance and reduce risk. He also has project management experience at XXXX, a financial technology company that provides a platform for cryptocurrency exchange. What skill(s) / experience would you self-describe as strongest or specialist in? He demonstrates strong analytical skills for solving problems, as shown during his internship at a major healthcare company. Despite having limited prior IT and software knowledge, his leader assigned him tasks that required him to seek guidance from experienced colleagues and utilize AI tools for coding references. For instance, while managing a Power BI report, he was tasked with changing a time filter from a public calendar to a financial one—adjusting the natural quarter to the fiscal quarter. When the AI-generated code did not work, he carefully examined the code to pinpoint and correct an error in the month calculations. When challenges arose that even AI could not resolve, he consulted an experienced IT professional to learn how to read and debug the code effectively. Do you have the lists of key criteria’s according to the clients’ requirements? His experience includes using Power Automate to create flows that monitor changes in demand requests from the business department. In a previous internship at XXXX, he developed flows to track updates in demand details—such as ID, title, description, due date, and cost—and configured the system to send notification emails with information on which fields changed, along with their old and new values, for manual review. He has also worked with other software, including DMS Office and AutoCAD, to support engineering tasks like verifying construction details. Additionally, his hardware troubleshooting experience involved coordinating with IT support to resolve issues such as malfunctioning screens. Currently a student nearing graduation, he has completed several internships but is not available for full-time work.